I have a Virgin hub 3 and it has a constant red light showing. I have gone through the help process of resetting the hub and going back to the default settings and letting it cool down. This has not solved the issue. When the hub restarts it starts with the Red light showing and does not change to any other colour.
Does it need to be changed because of this issue.
Is your network connection still working, if it isn't then the quickest way to get a hub replaced is by calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
If it is a Hub 3 and if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.
If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Forum TeamHi Stones1 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear you are having some issues with your Hub! I will send you a PM to confirm a few details so we can run some testing and arrange a replacement.
Please keep an eye on your Inbox 📩 in the top right corner of the page. We can return to this public thread with another update when possible.
Thanks for your patience in the meantime! 🌞
