Just moved and had engineer in to install. As there wasn’t original box he used the whole in the wall from the old Cable & Wireless. The face plate would meet needs so he just left the wall plate off the wall as my wife said that I would be able to s...
Seems my box has been damaged, is it possible to get it replaced without the other cables being damaged as they are still in use. The virgin cable is the one running vertically in the middle of the picture.
My parcel which was due to arrive on Friday 14th of July never arrived. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. I was never contacted.Now they have shifted the package JD0...
Is this connected? I have ordered a WiFi router and it said no engineer is needed but the socket doesn’t look correct, any ideas?
I received my virgin broadband yesterday and am extremely frustrated as I cannot figure out how to set it up! The previous tenants had virgin media and had it set up in the same place I am trying ti set it up. The cable out of the wall is a spinner ...
We have Virgin Media broadband and the service is shocking. When we report it they always say there’s a fault in our area. I think they do this so it’s not looking like an isolated incident on our line.The thing is we were with them 3ish years ago an...
I'm moving into a flat in a house conversion and I'd like to get Virgin broadband. The online postcode checker shows that Virgin is available for my building and for two flats in the building but not the other six (including mine). This seems a bit s...
I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I tried calling for an installation but couldn’t get one. Could I please have some advice?Thanks, Matt
Hello all, We decided to go with Virginmedia for Broadband. We have a ‘live’ date of the 2nd Aug and has requested a pre install set up and they turned up yesterday. After 5 minutes the pair said they’d be back tomorrow. They didn’t show up. Called t...
Is there a virgin media team that can help contact my area manager to escalate and get this pre-pull work done? I have had my installation dates moved three times now (from February to March and now to April 17th). And it's almost going into the thir...
