QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Delayed installaton after delays…?

Hi,i have been getting emails/sms about delaying on installation dates after delays and its been going on for quite some time now. not much insights have been given via email/sms/agent via phone. hope you guys could help me out on this.thanks. 

Leon7 by Joining in
  • 3 replies
  • 0 kudos

No contact from virgin

Hello, I'm new to virgin and ordered TV and broadband 3 days ago. The only contact I have had regarding my order is a text to review pre contract details. I chose to install myself and I am wondering when I will get any further contact about my order...

Resolved! Missing CATV small cover

The cover is missing from a small access hole in the pavement outside my house. The hole is dangerous to pedestrians, who might easily break an ankle. Can you action a replacement ASAP please. 

JFurb1 by Joining in
  • 21 replies
  • 0 kudos

Resolved! When will I see you again...?

10 days ago, Engineer discovered that the outside cable needed replacing. I've heard nothing since despite calling and going through the online troubleshooter several times. No email, no call, no text, no communication. Not good.

Fabs by Tuning in
  • 4 replies
  • 0 kudos

Broadband delivery

Hi, I ordered a broadband package on Sunday 25th and it was said to arrive on Wednesday 28th June 2023. It is Saturday 1st July and it has still not come, and I have not received any information otherwise about its delivery. I am a student in a new h...