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Openreach Connection

Joining in

Is this connected? I have ordered a WiFi router and it said no engineer is needed but the socket doesn’t look correct, any ideas? 



Community elder

VM use their own network/infrastucture, so that Openreach wall socket will not work with VM.

You need to find the VM/NTL box on the outside of your home and follow the cabling to the inside.

Very Insightful Person
Very Insightful Person

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2