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Virgin available in my building but not my flat

HLComma
Joining in

I'm moving into a flat in a house conversion and I'd like to get Virgin broadband. The online postcode checker shows that Virgin is available for my building and for two flats in the building but not the other six (including mine). This seems a bit strange so I'd like to know why it might be the case and if it's likely that I could get Virgin in the future.

1 REPLY 1

VM-Jon
Problem sorter

Hi @HLComma 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon


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