New Install but no Wall Box

[AcMan]

Just moved and had engineer in to install. As there wasn’t original box he used the whole in the wall from the old Cable & Wireless. The face plate would meet needs so he just left the wall plate off the wall as my wife said that I would be able to sort it and they don’t supply wall boxes that would fit there. Any suggestions as to what wall box I could get?

[nodrogd]

You won’t get one that will accommodate the inline isolator installed on the end of the cable, as these are only used by cable companies, of which VM is the only one in mainland UK. Looks like laziness on the part of the install tech not to install the correct faceplate. This is what should now be fitted as standard.

New Euro outlet

[Adduxi]

Agree with @nodrogd   but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix  would suffice.  Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. 

[-tony-]

thats a tech install - unbelievable what they think is acceptable - that wants forwarding to his AFM and a P45 preparing - i guess you will get the standard BS from staff - thats not what we hope for etc etc and the cowboy will be free to continue at that standard

[Zach_R]

Hi @AcMan,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear and see that this has happened as part of the installation. I'm going to send you a private message shortly so we can take some further details and look into this. Please respond to this when you can and we'll go from there.

Thanks,
 

[Zach_R]

Hi @AcMan,

Thank you for getting back to me via private message so that we could look into this for you. As we discussed there, a technician visit has now been scheduled and booked.
 

I'm unable to confirm the date/time of the booking publicly, but this can be checked and managed via the My Virgin Media online account. It may not appear straight away, but after an hour or so it should update and show it.

A fault technician visit is free of charge unless one of the below instances apply:

•    You are not present for the technician visit.
•    The fault is due to your own equipment.
•    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
•    The fault is due to theft, loss, or removal of equipment.

If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.

You can find more information about this here.

Let us know how the visit goes either way.

Thanks,