I had 2 engineers do line survey report which said its completely possible to dig up the carpark path to the front of the building, when I contacted virgin media customer support they says it's not possible even through neighbours along both side of ...
Hi,I'm moving to a new property soon and I'm looking at virgin broadband services.The online checker tells me that my flat is not connected, but when I check every other property on the estate, they are all available. Is there a reason my building is...
I reveived my VM hub today. I followed the quick start quide but could not get it working. Following the 'my Virgin Wifi is not working' link returns the following "Looks like your services aren’t installed yet. This means we can’t check for any is...
Hi, Just wanting to see if someone from VM can help provide further info please, as attempts elsewhere have been unsuccessful. We moved into our new house and had an engineer installation date for 24-06. This was postponed to 07-07, and upon logging ...
I want to move my hub to another room. Can I use GT100 cable to do this, or do I need to book tech?
Hi I have the same problem the cover on the brown omni box is cracked and broken leaving the cables exposed to the elements. Just needs a new cover fitting securely. Be very much appreciated Would it be possible to have this replaced please.
Just done a named change due to a death. trying to register for my VM account online. go through the steps to register and told the account is already registered, so go and ask to reset password and it says email not linked to an account. can someon...
I'm in a similar position myself, except that the flats in question have the cable right to the front door but haven't been connected due to the property manager at the time ignoring requests to hook up the internals. Since there's been a change of m...
HiI have just received a Hub 5 to replace my Hub 3 on a 500Mb to 1Gb upgrade, and the cables supplied are now push fit with compressible splines to hold the plug on the sockets for both the ONT and the Hub 5. Now fitting the new cable to the Hub 5 is...
Hello,Again, it’s impossible to reach a human being at Virgin Media and I have to write here.I am moving in to a new place this weekend. Current tenant is with Virgin Media so I thought it would just be easier to open an account. I placed an order bu...
