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Alessandro Volta
Joined 14 years ago
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Re: Delayed install, Virgin cancelled order and made a new order - can i still get automatic compensation?
i think i have read all of the excellent advice above so apologies if i missed something the something is you need to open a complaint and for it to be 8 weeks old or closed before you can go to the ombudsman - VM are likely to simply close any complaint - as is their way - with a rubbish reason - thats fine it moves things forward for you - so if that happens or after 8 weeks go forward and open a claim and take it from there - dont hesitate to add £150 to any claim if they mess you about further39Views0likes0CommentsRe: My neighbours installation
Wire cutting is the last resort. You might try this if you get on well with your neighbours. Get them to unplug the coax connection and then call VM with a fault and say it’s a new installation that’s stopped working. When they have a technician’s date and time they can plug the coax back in until the technician is due. Best to unplug the coax from the omnibox. This way they will not have a loss of service for a long time. are you working for VM now Tudor - you know thats going to go nowhere - yes it will get a tech who will do nothing - they will walk away as there will be no fault when they get there and even if they did decide to get involved its VERY unlikely they would re route the cable - thats far too complicated if that were possible then the poster could do that but why should he - VM have damaged his wall - likely damaged his garden and certainly tresspassed - if the op is not fussed about falling out with the neighbour then wire cutters are the best solution - that will force VM's handRe: My neighbours installation
as others have said you will be messed about with apologies and no more - staff on here have no authority other than to refer it to the area manager who is liklely to ignore any request to sort it you are very much in the middle - the wire cutters are your only reasonable solution but that then puts you at odds with your neighbor - he will report a fault and they will solve that in due course - the likely solution will be to repeat the original install all fun - well not really but thats how its likely to go your only other option is to go legal - how that would play out is anyones guess as [again] VM are likely to ignore such things - their interpretation of the law is always interesting as you have found already with illegal trespass130Views1like0CommentsRe: Junction cabinet in my hedge
VM will continue to ignore you - its their way - any complaint will be fobbed off or closed with a rubbish reason - you need to establish with 100% certainty who the land where the hedge is belongs to - i realise its 'your' hedge but is it your land or has someone in the past planted the hedge on council land between your land and the pavement - if thats the case then its council land even if 'your' hedge is on it - if thats the case the siting of the cabinet should have been approved by the council - so contact the council on that if you have proof its 100% your land then you need to go legal as [as said] VM will just ignore you at worst or run it round in circles34Views0likes0CommentsRe: Internet gone after power cut
a few days for staff to get to the thread and they wont do much other than tell you to ring - so try that in the mean time try a soft reset - turn router off for a couple of minutes and back on - if that does nothing then a hard reset - find the reset button - hold in for a good 30 sec and then let router boot up nothing else you can do173Views0likes0CommentsRe: Hub 3.0 permitting inbound traffic from Internet when it shouldn't
Hello eoghanc, Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your connection at the moment. I will get this passed on to our security team to see if this is anything that they know of and how to resolve the issues. Kind Regards, Steven_L why would you do that - maybe reading the thread would be a start rather than a few lines of the first post its been established that this is not a problem for VM UK as the poster is in the ROI - look it up if you dont know where that is39Views0likes0CommentsRe: Failure to install on agreed date
welcome to the fiasco that is VM installs - the only good new is you are due compensation of about £10 a day from the install date and £30 for them not turning up today - keep notes and be prepared to go to the arbitrator to get your money staff here will apologise - maybe send you a pm for info and do nothing - the bad news is there is nothing you can do and no one who can help - ignore all the BS that it will happen tomorrow or next week etc etc the sad truth is no one has a clue - it will happen when it does - thats about as it is