-tony-
Alessandro Volta
Joined 14 years ago
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Re: Removing old cabling and boxes
as a non customer VM are very unlikely to send anyone out - give them a few days to comment and if as usual nothing happens then take wire cutters to the external cable and remove the omnibox - you have asked - if removing it causes network problems which is unlikely then thats not your responsibillity39Views0likes0CommentsRe: Removal of main feeder box
a flood might happen when we get the thunderstorms or some concrete could find its way in if you do your building work - or get a big dog that has a loathing for all things VM - the possibillities are varied and endless - its your garden they have to access even if they think its their box - some fun to be had if you are that way inclined as to your side gate - spikes on the top or a good coating of vasaline and some irritant41Views0likes0CommentsRe: New Hub 5, won't connect, blue flashing lights. Hub 3 was fine!
everything works in a couple of hours according to the world class CS that is VM - detect the heavy sarcasm there thats what they would say - its got rid of you - if its activated its should work - quick thing to try is put the old hub back on if that connects to the internet the the 5 is not activated - you say you have tried that - try again with a reset - if you get nowhere with that ring the activation line again and hope you get someone with a bit of knowledge and ask them to get either working - if the 5 works great if not and they can get the 3 working wait for the tech to come and sort it or try toRe: Removal of main feeder box
as an armchair lawyer i dont think a wayleave survives a house sale unless its a document a solicitor has and is included in the deed papers or shown on the land registry - its an agreement between 2 parties at a point in time and ceses on change of ownership now those with better knowledge than me can shout me down but speculation like - there may have been a wayleave in place is nonsence - if there is then VM who demand such things to be signed should be able to produce it - they or one of the companies that the took over should have that legal document - if they have not then there is no agreement whatever they say - they cannot use that argument imo so if it exists let VM produce it - its not for you to produce it to help them prove their case - why should you threaten them with trespass not that the police will do anything you say the land was a school then i assume on council land - speak to them they may have records - whoever put it there would have needed permission and that could only come from the council if it was council land - but as said you are likely to have to go legal - VM will browbeat you are try to convince you they have permission even if they do notRe: Fibre cable cabinet installed on my property without knowledge or our consent yesterday.
VM will ignore you as they have started by doing the wireing - they are experts at stringing things out in the hope you give up - posting on here is not a direct line to anybody of note or authority - the VM people are part of the social media team trained to be polite - appologise send PM's and do little just like all in CS - the difference with staff here and the numpties in the offshore call centres is that staff here do have some knowledge so where will this go - sooner or later staff will pick this up - they will take it to PM for details of an address and pass it up the food chain to the area manager - thats the end of step one - they will then bow out the area field manager is then likely to ignore the request again in the hope you give up - so you are back here for another apology and to go round the loop again so imo dont bother with any of that - you have a statement from the council - its them you want to be talking to - they [wrongly] gave permission to VM to put the box there they need to withdraw that permission - without that happening expect nothing and talk to citizens advice about your legal rights - offer to allow the box on there for a VERY large amount of rent a month/year if you want so to sum up if you leave it here - nothing will happen - speak to the council and be prepared to go legal otherwise you have a new permanent feature on your land60Views0likes0CommentsRe: Delays delays and further delays
the only plus is you due £6 ish a day from your first install date in compensation plus £30 for each of the missed appointments they asked you to be in and did not turn up - keep recors - dont cancel let them bluster on and dont accept less in compensation than you are due - they will try it on with offers and excuses - have non of it - if they dont pay the full amout go to the arbitrator as to the install - the best is it will happen when it happens - speaking to them will just get more lies - managers are as bad - the tell you what they hope you want to hear and thats it - in truth they have no idea whats happening so what can you do - get a 5g deal with someone like 3 if the are in your area - £25 ish a month on a 30 day contract - the compensation will more than cover that and again whatever happens dont cancel the install from VM even if you go somewhere else65Views2likes0CommentsRe: Fibre cable cabinet installed on my property without knowledge or our consent yesterday.
complete rubbish - there are many private properties that fences or walls at the garden edge facing the road are not allowed by the council - certainly in my part of the world - its done so as to keep a uniform look to estates - people usually take not a blind bit of notice and councils tend not to enforce it but its there166Views4likes0CommentsRe: Appaling customer service
vm policy is or used to be that they do not reply to posts until they are at least 48 hours old - they will move them or edit them if required but ignore them for any other reason what you have so far is the level of CS VM has spent years getting to - rubbish and cheap - no one will call you - tou will be costantly lied to - 20 years a customer is meaningless - someone who joins today will get a better deal than you accept it or leave62Views0likes0CommentsRe: End of Contract advice
at the end of the contract it goes to a rolling 30 day deal at a new price - there will have been notification of that price on the account but from what you say he cannot get into it - thats likely to be much higher that the £98 he is paying now - guesswork - £140-£150 - there will also be an offer between the [guessed] high figure and what he pays today to sign up for another contract period - afaik that can be done on line so the son may just do that and all your neighbour will see is an increase in his DD i have no idea how he can change things without access via his son - he can stop the DD and sooner or later VM will cut him off [maybe] but they will chase him for the money and black mark his credit rating - which may or may not bother him at his [good] age staff take a few days to get to threads and will comment - not sure they will be able to help though80Views0likes0CommentsRe: Missold tv package
the sales rep will tell you what you want to hear to get the order - thats is he/she actually has any knowledge other than to agree with you - keep the 14 days as an option but dont let it pass as the confusion will just get worse - imo you would be better to cancel and take a breath and if you ten decide the olny option is VM start again89Views0likes0Comments