-tony-
Alessandro Volta
Joined 15 years ago
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Re: Complete Install Failure
all going to plan than - VM's plan that is - emailing the area manager is as much use as a chocolate teapot - they have a special inbox for such contact - its called trash - thats if they even bother to look as to the 4 or 5 different teams - or is that 1 team with 5 different names - i would suggest they are figments of the imagination of whatever offshore agent you are talking to - made up on the spot to get rid of you44Views1like0CommentsRe: Engineer has missed 3 appointments to install outside cabling in a row. Going for 4 in a row.
dont cancel - that stops the compensation flow - for every day they dont come thats £10 for every missead appontment thats £30 - although there are conditions to that - so let it run until they install then if you have gone elsewhere just cancel in the first 14 days and fight them via the arrbitrator for the money they owe but will again lie through their teeth to try and avoid paying and if you do cancel they will cancel the work orders so nothing will actually happen with the install interesting to see the result of the pm conversation - honest - it would seem to have been but pointless - not sure why they have to take that to pm - to hide the truth i guess13Views0likes0CommentsRe: Engineer has missed 3 appointments to install outside cabling in a row. Going for 4 in a row.
the cs reps are not confused - for that they would have to have some idea whats [actually] happening - they are clueless but in order to flannel their way through things they make up whatever sounds posative and good enough to get rid of you and close the call as solved thats all that matter to them - that marks the problem as solved staff here have also no idea - the fact its gone to external contractors closes all communications between VM and them until the job is marked as complete - so just like offshore staff here can do nothing - they will apologise and tell you its not as it should be but they have no cnannel to the contractors - its in the lap of the gods - it will happen when it happens and no matter how hard you bang the drum nothing will change that71Views2likes2CommentsRe: Pre-installation nightmare!
you can raise a complaint - that will be ignores or you will be fobbed off - the one thing that wont happen is it wont help to claarify anything the ombubsman or ofcome know full well the shambles that is VM install but its nothing to do with them and they will do nothing as said dont cancel what you have and just let VM happen - if you have an install date you are earning £10 a day in compensation - about 14 months is the longest known on here - thats tidy sum27Views0likes0CommentsRe: Pre Install Work Timeline
or put another way - they dont have a clue when it will happen as its been put out to outside contractors and there is absolutly no communication between them and VM - so dont cancel what you have now until VM is up and running - i think the longest time frame from order to install is about 14 months - work with that and you have some idea of what might happen15Views0likes0CommentsRe: At the door sales perason
an interesting read - there some very quotable statements in there - the one that stood out to me is the admission VM customer care has not been the best for a while [my words] that has to be the biggist understatement this week - month - decade or ever just going for a cloth to clean the coffee off the screen!!!Re: Nearly 2 Weeks full loss of service, Virgin won’t help and automatically resolve complaints. Ombudsman?
what you have is normal for VM - they tell you what you want to hear and thats about it - agents have not a clue whats going on and lie to get rid of you off the phone the job is likely with outside contractors who will get round to it as and when - longest is about a year can you leave and get out of your contract and early disconnection fees - maybe but they will make it difficult - the ombudsman cannot help as far as i know but no harm in asking - the fact VM have closed your complaint lets you go to the ombudsman now you normally have to wait 6 or 8 weeks if their is an open complaint as to a customer for 3 years that carries no weight - you have been a cash cow in their eyes not a customer - i had similar as a customer for 20+ years - it took 3 months to sort so expect nothing and no help and you wont be dissapointed you are due compensation of about £10 a day - keep records and if and when you go to the ombudsman make sure you get the full amount you are owed - VM will make silly [low] offers - they are unlikely to just pay what you are owed for now look at a 5g sim - £25 a month from 3 if you are in one of their areas23Views2likes0CommentsRe: allowing access to my property, not a customer
have non of it unless they can either provide a copy of a wayleave agreement that is current and from what you say you have never supplied one or they are prepared to enter into some sort of payment for the inconvience of a cable thats only accessable through your house they and others here will argue that an old wayleave agreement signed by a previous owner is all they need - complete rubbish - any such agreement should have been picked up by a solicitor when you bought the house or if you have a rental agreement - in which case the landlord would know of it VM have no regard for legallities - they hope/assume you will either think they are in the right and conform to their request or bully you so as i started - have non of it30Views2likes0Comments