Hi folks. I changed my package and was sent a new Hub5. Change over is pretty straight forward apart from one thing. I had two Ethernet cables attached to my old hub one to port1 and one to port 4. On the instructions for the new hub it says if I had...
Hi I need my broadband and phone socket relocating. I understand there may be a charge for this but does anyone know how I can arrange this? I can not see an option for it in the FAQ's. Also, does anyone have any idea on the lead time?ThanksChristian
Hi AllBeen trying to get hold of Virgin for almost a month now to no avail. Our street is cabled but a group of 3 houses set back from the road do not have connections to the house (the drive is around 50-75m long). Each time I try to speak to anyon...
Hi. I’m new to virgin and already disappointed. Our internet is lagging and I cannot connect to our smart plugs. We had no issues with our service with sky so I’m hoping for a quick solution or I may need to return to them! Thank you
Hi,I have have had my Virgin Media hub delivered earlier today, however after setting up am only getting a green flashing light. I have checked all the cables again, unplugged and reconnected them, and tried the reset button with no results. I also c...
A month and a half ago I signed up for gig1 broadband, virgin then sent an email requesting my landlord's info pre-installation. Landlord said no problem and I replied on the info Virgin requested, my landlord has not received anything and I've chase...
Apart from the old white Virgin box, there is also a Telecommunications West box (previously Virgin). How can they be removed?
Internal install is set to take place on Monday.Will I receive my router through the post ahead of time, or will the installation technician bring it along?Which Hub will I receive with a new M250 package?
We've had a Hub 3 for some time, set to Modem mode and use a TP_Link router to manage wi-fi and direct ethernet cable connections.I assume that i need to install the new Hub 5 in 'normal' wi-fi mode first, make sure that is all working and then turn ...
Hi,I've just received the Hub 3 starter pack and on closer inspection the Virgin wall box I have seems to have an ethernet-type socket on the front, not the push type the box needs. I was informed by virgin over the phone when ordering that the prope...
