Moved house 4th November, booked Virgin in advance to carry out installation on the 9th. I was told there would be no problems and I can definitely have Virgin on the 9th which was obviously not the case.Engineer turned up and pre-pull work is requir...
Hi,I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set u...
I signed up yesterday and will apparently receive a hub etc next week. Looking at the QuickStart guide, it says “plug it in”. plug it in to what? I don’t have a Virgin box how do I go about getting one?
Hi,I ordered a self install kit, was offered 30 Dec delivery which was no good as I was away. So I opted for 4h Jan with Yodel instead. All looked ok. But then not delivered. Yodel are telling me it's not been scanned for a few days and they don't kn...
I put in a new order for a package and eceived the summary sheet and information sheet but there was no account number or area reference number in this document. I called the contact us number and they said they could not confirm whether there was an...
Hi thereMy external brown omni box has snapped off in poor weather, so all the cabling is exposed.please could someone message me to have an appointment booked to fix it to stop cables being damaged ?thanks !
Using hub 3 in modem mode. Have continuous red power light. Hub slightly warm. Internet connection drops from time to time. Online check with virgin media. indicates connection problem.
Hi,I live in a relatively new property (about 8 years old) with only a copper line that is capable of 38 Mbps down (still called Superfast broadband for some reason). There was older houses before on our street that were knocked down and new ones bui...
The Virgin Cable box on the outside of my house is broken and the cable has a long loop that is getting caught when walking past.
Hi I ordered the 'Bigger' 362Mb Broadband / Phone / TV bundle yesterday. Selected self install but was directed towards needing a zero cost engineer visit during checkout - Which I booked for 16/01/2023.I received an SMS to view and approve pre-con...
