Recent DiscussionsDue to be connected Thursday phone system not recognising customer number I signed up for VM broadband a couple weeks back with a request date of 23/10/25 It is a self install but I've not received the kit yet is this normal? I also need to request a longer coax cable as t...Pre install queries Ordered VM TV and broadband on Wednesday from a Virgin sales guy and was told that pre install will happen at any time and I dont need to be in for this as he told me where the cable would run from ...Longer Coaxial Cable Needed Hi, I have an odd shaped property such that the VM Coaxial socket box wall outlet is fitted quite some distance from my TV and the living quarters of the house. Therefore I need to move my VM Hub cl...Longer coax cable needed. Hi, I need 10-15m coax cable please. I would like to try it first before calling in the engineer. All the best, Olesok Address not found from the service list but neighbours are there I am looking to swtich to VM from Sky but cannot find my address from the service list. All my neighbours are there. Maybe because this is a new build? Who shall I talk to about that? Moving router Hi, I’d like our router installed the opposite side of our house. Is this something that can be done, or will I have to route CAT6A outside? Thanks, James Moving router downstairs Our router was installed in a bedroom upstairs which I used as an office along with 2 telephone junctions boxes. Having been retired for a few years (and before getting the hall and stairs decorated)...Coaxial extension Good afternoon, Can I please arrange for a coaxial cable extension to be sent to me. Many thanks Joe Broadband Issue Hi My neighbours who are right next door tgeir house is attached with mine they have full fiber broadband availabke to them and all the other houses on the postcode but only my house does not have v...Cannot connect to broadband kit in your home Every time I run the Broadband Service Status Test Your Hub test on the My Virgin Media App and on the My Virgin Media website, I get the following message. Any ideas why? A bit puzzled as everythin...
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