No wire coming out of wall socket
Hi all,there is no wire coming out of the wall socket to connect to. You can see in the pictures it loo ks like it has been redirected to the BT box. I assume this needs an engineer to sort out? thanks
Forum Posts
Moving house, address is wrong when postcode is input into service checker
As the title says. I am moving house and when I check to see if I can take virgin media with me the postcode checker comes up with a totally different address and says it doesn't provide for tht address
Moving location of VM Hub
Hello,We are wanting to change the location of our router and wish to setup an appointment? I've seen others do this on here, or is there a better channel to choose to arrange this? Thanks,Rach
Next door neighbour has virgin broadband but won’t show up for me.
So I live on a main road in Glasgow ,literally my next door neighbours adress shows up when I put in the postcode but mines is no where to be seen. I’m pretty sure If they could have it then I could too. Spoke to someone from virgin on the phone and ...
Why can't I get virgin media when all neighbours have it?
Hello, when I check on the service availability it says that the service isn't available at my property. I have a service tee right outside my house (as does every single house on the road) with a straight lead up my garden to my house. A couple of m...
Tv too far away from virgin box
I am new customer and just received my package with hub and 360 box . Set up the hub BUT cannot connect live Tv as this is in another room to the hub socket so cannot connect the coaxial cable . Used to have Virgin and didn’t have this problem . Have...
Resolved! 360 installation failed, reset not working. Box stuck in boot cycle
My install of hub 3 went fine and broadband is working but switching out my old TiVo box and installing the 360 has failed, it originally only had the old TiVo interface on installing not the shiny new 360 interface after software update. The mini bo...
Hub 4 Rebooting
After 3 weeks of no working home phone but my internet being fine I now have crap internet as well. A new Hub 4 was installed last Thursday to try fix my phone issue, it did NOT but with my old Hub 4 internet was fine now I still have no working home...
New customer hub 5 solid blue light
Tried all the steps to fix hard reset the router, just have a solid blue light since Installation. Logged into the router and it say requesting cm ip address. What do I do next? Any thoughts thanks in advance
