I've been eagerly awaiting virgin media coming to my area with the equipment installed over the past few weeks. For some reason the postcode checker misses about 15 houses from my postcode area when trying to sign up yet houses further up and down th...
I'm told I have no hub connection. I have phone/Internet on desktop but can't access Netflix and streaming etc. Held on phone for hour then cut off. Can't book a technician as I can't find where to do it, the self help checking tool doesn't work! Out...
On the 26th, Virgin Media scheduled work in my area 9am-3pm - fine, I'm sure it needs to be done, no problem.Post 3pm, all Virgin Media presence have left my street, I should be back online according to service status, I still have nothing. Hub 5 is ...
Hello, I am moving to a new flat however Virgin media says broadband is not available in my flat whereas it is in all the remaining flats in the building. been on chat and call forever but no response. Thanks [MOD EDIT: Subject title changed fo...
Hi Virgin Media,I am writing this publicly as I cannot seem to find another way to get my voice heard by the organisation.I have had a complete loss of service for my broadband, TV and phone since July 4th. This is due a cable repull that was schedul...
On Friday 22 September, they sent a technician to install the hub only for him not being able to do anything due to the house not having cables.The next day there was a team sent to set up the cable outside all done and good only for another team to ...
Hi thereI am a long time customer of VM and was sent a new router, the Hub 5, as part of an upgrade to the 1gbit package.Since the upgrade of the router I've been getting intermittent connectivity, when the connection drops out, its not just the Wi-F...
Hi, recently my street had new lines installed underground by contractors working for VM. I have been checking weekly to see when the service would be available for some time now. today i thought i would check if any other houses on the street can re...
Hello there, I joined virgin media in mid May with my first promised installation in June. I have had several delays every two weeks up until August 3rd, which then they realised that a cable had to be pulled from the cabinet to the house. The delay ...
I just moved house on Monday, to an area nearby, and plan to keep using my same services.I tried all day Sunday to use the live chat (which was absolutely useless) and then I phoned on Monday morning and was told the agent would contact the people wh...
