Recent DiscussionsExposed fibre cable Hi, I had fibre installed to the house at the start of July. Unfortunately, some of the concrete has started to crack, exposing a portion of the cable in a few areas. I was wondering if it's possibl...Damaged connection to router Morning. Had a nightmare trying to get through to VM on the phone so thought I’d try on here. I’ve noticed that the cable to my router is damaged and causing the connection to be interrupted. How do ...Damaged Omnibox Sun bleaching over time and recent high winds (15/09/2025) have caused the front of the omnibox to come off. Tried to re-position it but have noticed cracks on the top side which is causing instabili...External Broadband Cable - Safety Issue (Unsecured) Hi, an external broadband cable that runs across the front of my house serving the street is loose and is hanging at a low level causing a safety risk. Who can I contact to secure it safely? Than...Extending virgin cabling Hi, tried to call earlier and couldn't get past the automated choices, Hopefully the team picks this up as I'm looking to book an engineer to extend the cable as I've moved the TV, I want to keep th...Broadband in area Hi, Confused on what I read on the web, could I find out on here if virgin is available at a postcode (Gu24bw) and what the top speed is if so? kind regards, Paul Solvedreally frustrated Currently have a complaint open because of issues when moving home. Now to add to it, the broadband won’t reach my office properly. Did a scan on the app and it said I would benefit from a booster, r...Removal of second tv box cable Hi. I am a VM customer and have TV and broadband. I have cable that runs to a socket in another room where a second TV box was once installed, (there is no box there just a wall box with a terminator...Break of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...Moving home, no service Recently called to advise I was moving home. Was advised over the phone that Virgin Media doesn’t serve my area. Did a quick search on Virgin Media website and found they serve number 2 on my stree...
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