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wiry
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User already logged in (when not) on hub

Recently, when I want to configure my hub 3.0 for port forwarding etc, I get this when I try to log in. No one is logged in, I even made sure to log out of my last session, but it still does this:
"Please Note!
Someone else is currently logged into the settings page. Only one session at a time is allowed. Please try again later."

I've had to reboot my hub 3.0 with the pin button to fix this, only for it to come back when I try to log in the second time, unplugging the hub 3.0 from power doesn't make a difference (I had it disconnected for 10/15 minutes and it still didn't work afterwards).

note.png

 

Graham_A
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Message 2 of 131
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Re: User already logged in (when not) on hub

Do you have the VM Connect app open at the same time on another device?

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Tudor
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Alessandro Volta
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Message 3 of 131
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Re: User already logged in (when not) on hub

I’ve had this, a power cycle of the hub fixed it for me. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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wiry
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Message 4 of 131
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Re: User already logged in (when not) on hub

No, definitely not.

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wiry
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Re: User already logged in (when not) on hub

Didn't work for me 😕

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jpeg1
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Message 6 of 131
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Re: User already logged in (when not) on hub

Have you got a Huawei phone? 

🙂 

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Apples
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Message 7 of 131
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Re: User already logged in (when not) on hub

This is a major pain in the butt. Both the connect app and the router via Chrome say the same thing. Even using MS Edge says the same thing.

Someone else is currently logged into the settings page. Only one session at a time is allowed. Please try again later.

There is nobody else logged in. There is a bug here, or a cookie issue here, clearing caches and data doesn't help either.

MikeRobbo
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Alessandro Volta
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Message 8 of 131
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Re: User already logged in (when not) on hub

That is the reason it is best to ditch the app and use the Hub GUI in a browser.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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wiry
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Message 9 of 131
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Re: User already logged in (when not) on hub

The web gui takes way too long to load though 😩

MikeRobbo
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Alessandro Volta
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Message 10 of 131
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Re: User already logged in (when not) on hub

I bet it is a lot quicker than a factory reset !!


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.