QuickStart, set up and connections
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Forum Posts

Broadband pre intall

Hi after some advice I have my installation set for next week in the property I’m moving into but I need a pre install doing according to and email the only issue I have is i don’t get the keys until the day before my installation and would need to g...

Scarzy87 by Joining in
  • 2 replies
  • 0 kudos

No Internet - activation and install issue

Hi. I'm just so disappointed by virginmedia. I had my installation date rescheduled without letting me know. Ok. Wasted day. Then engineer came in and installed my hub 5x. Tried to activate it, but my account was apparently set up for coaxial cable, ...

Pady by Joining in
  • 7 replies
  • 0 kudos

Installation date

anyone else had issues before changing installation date ? I won’t be in and tried changing it and the guy said the next available date would be 2nd April but if I look online I can re order and book for the 25th of March onwards !! already lying to ...


Resolved! Cable our streets

Hi, I have been requesting Virgin to cable our streets for over 10 years now and I never hear from anyone.  I live in Denmead in Hampshire and 95% of the village has been cabled for Virgin services.  The four roads where I live were built in 1995.  H...

Adam2610 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Moving Router

Hi there, I'm a new poster so apologies if this is the wrong forum for this enquiry.I'm looking to have my router moved from an upstairs bedroom to downstairs and was wondering how to go about this?Thanks in advance for any help that can be provided

Resolved! New installation

Hi allDue to have M350 installed 28th March and it will be overhead and not underground. I have a pole right outside my back garden that currently provides Openreach.  As VM own there lines will they have to install a new cable from the telegraph pol...