I apologise if this has been asked before but through chat and customer service, I can not get any helpful response or signposting! I would be grateful for some help please!We are ex VM customers and we have a VM chamber on the path directly outside ...
Hi AllI have to move my Hub4 to the living room but I need new 10 m long coaxial cable Rg6 or Rg11.Is Virgin Media can send to me this cable because my present cable is just less than 1m long.Do I have to book a technician or enough to order just thi...
Returning to VM from Sky this week. My boxes already there one in small bedroom upstairs and other by TV in lounge.Got it to work OK eventually. However I don't run my broadband/hub 24/7 only on when on PC. Viewing TV keep getting "oops " not connect...
Not sure if someone can help me... I have recently moved to a new built house and at first the address was not showing on their system because it has not been registered with Royal Mail. It has now been registered and is showing not only on Royal Mai...
Hi,I'm due to get my broadband installed today. I ordered this 2 months ago but haven't heard anything since. Is this normal?My app still says it will be installed today but I'm finding it strange no one has been in contact.
Hello, received my self install kit today, and thought with having an old box, I could still install the splitter cable, however I don't really see how it's meant to connect? Might just be me being silly, but any help would be grand!
Trying to get virgin media before my cooling off period ends. my neighbour is 3 meters away and has virgin. The installation guy even came to my house first by mistake. He said I should get it 100 percent but they need to update there housing list. n...
Trying to connect broadband. New hub received today. Trying to figure out where I connect it
So my internet has been down since 11pm, my neighbours next door are having the exact same problem, they switched to virgin the same time as me (around 2 weeks ago)When i call the number it is just an automated message saying that no faults have been...
A free hub4 arrived today but no mater what I try I can't get it to connect and it just has a flashing blue light. The hub3 it replaced was working great so just unplugged the cables and swapped them over but it refuses to connect.Tech support couldn...
