Move router to a different room
Hello, I would like to move the router to a different room. Would it be possible to arrange a visit with a technician to do it please? Thanks in advance Alejandra
Forum Posts
Old Virgin Media box
We've just moved into a new property. We have several old wifi 'boxes' on the walls in the bedroom, coming through the front of the house, with cables coming through. One of these is Virgin's. It is not being used - we have separately had community f...
Network and wifi connection
Dear helpful folkI'm hoping to sign up for the £40 Bigger Combo bundle but just want to check a couple of important details first. Here's the situationI'm in a newly rebuilt tower block with fibre to every flat, currently from Hyperoptic. The connect...
Move Brown Box
Hi all,I've had virgin installed (absolutely over the moon with it). However, I would like the brown box moving inside the house. Is that possible?Cheers,Cameron.
Moving router cable
Hi, I’d like to move my router from the first floor to the ground floor. Please can someone you help me to arrange.
Cancelled- no call from retentions?
I cancelled my service as I was not happy with the renewal.The service terminates on the 9th October.Still no call from retentions.Shall I just get my wife to sign up and get the new customer deal?How long does it usually take to get someone setup on...
email backup changed to gmail, now I can't access via outlook?
HiI accessed my email via website and it said to add a backup. But now it won't let me sign in other than by using my gmail on signin page, plus I can't access my virgin emails on outlook. And I don't know how to change it back, or make it so I can g...
Need Replacement Power Supply For Internal Wall Socket Hub 5 Fibre
Hello, I need a replacement power supply for my Hub 5 Fibre Internet, I don't need one for the Hub 5 itself I need it for the Internal Wall Socket. I requested one a few days ago but the wrong power supply was sent out to me and I was sent a power su...
Engineer not turned up ?
Took a day off work to wait for an engineer to arrive before 12:00. But guess what!no one is here. what’s the easiest way to contact someone to get this sorted?
Moving house but issue with VM address checking?
Hi,I'm hoping to take my Virgin Media broadband to my new home, but I'm getting the message that "Virgin Media isn’t available at this address".However, the flat is a first-floor conversion in a two-floor house, and VM is available for the downstairs...
