Forum Discussion

phproxy's avatar
phproxy
Settling in
2 days ago

BQM Spikes on new XGS-PON connection

500Mb service went live last Thursday. BQM is spikier than my old FTTC. Normal? Or any suggestions?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/214eeb01eb3be2e78504897a72430a5895bc816d

 

PON modem statusOnline
Connection modeIPOE
Firewalltrue
Transceiver temperature32
Transceiver voltage3280
Laser bias current10558
ONT transmit power-15600
ONT receive power5500

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/214eeb01eb3be2e78504897a72430a5895bc816d][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/214eeb01eb3be2e78504897a72430a5895bc816d.png[/img][/url]

3 Replies

  • phproxy's avatar
    phproxy
    Settling in
    14 hours ago

    I've since read it may be related to VM running speed tests which are unable to be stopped?

    • Cardiffman282's avatar
      Cardiffman282
      Wise owl
      9 hours ago

      Raise a formal written complaint to the effect that the pointless speed tests are rendering your connection unfit for purpose. 

      • phproxy's avatar
        phproxy
        Settling in
        4 hours ago

        Thanks. I've done that, will update if it's a positive outcome.