Forum Discussion

Pling's avatar
Pling
Just joined
2 months ago

Entered wrong email

I bought wifi and entered the wrong email address on purchase. I tried to fix through online help assistant but it doesn’t appear to have worked. I can’t access account number

4 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    Not sure how email and wifi have to do with each other?

    • Pling's avatar
      Pling
      Just joined
      2 months ago

      The correct email address is needed to know when bills are coming out and to cancel contract? General communication about wifi contract. 

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 months ago

        Hi Pling, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you entered an incorrect email address. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

        I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

        Many thanks,