VOIP phone

Question

I'm trying to help my parents move from a PSTN number to a VOIP/Cloud phone, along with a Fibre broadband connection.I spent a good hour with VM Online chat Saturday but didn't get anywhere.
During the Fibre/phone request it said we can move the phone number to VM (which I believe is now VOIP).&nbsp; It seems that VM don't offer VOIP handsets with the connection which surprised me.&nbsp; They said I would need to buy my own from the "Market place".&nbsp; I asked how it connected, is it by MAC address configured on the router - he didn't answer, I asked numerous time and all he said was 'a cable will be provided'.
I asked if we get a VM VOIP Web Portal where we can answer calls and control forward (have this with my business) but he said no.
Does anyone know about the handset and connection? - I read on VM website that you don't need to change you phone?! - does the router have a socket for a digital phone via a standard UK phone socket?

Client62 · Answer

We did similar when moving from BT &amp; Plusnet to VM in 2017.We ported our 3 BT numbers to SIP/VOIP provider Sipgate &amp; took Broadband only from VM, this remains our current configuration. We do have the proper VOIP portal from Sipgate as you mention.Our Cisco VOIP kit is connected to the network sockets of the VM Hub, but being genuine SIP/VOIP we are not tied to VM or to a specific location &amp; can also make / take VOIP calls via a SIP/VOIP app on a mobile.VM marketing have confusingly, stupidly even, used the term VOIP, when what the customer gets from VM is an Analogue telephone service from the TEL 1 RJ11 socket of the VM Hub. A basic RJ11 to BT socket adaptor is used to enable an existing Analogue phone to be used.&nbsp;

Tudor · Answer

There is a lot of confusion over the VM supplied telephone system. First of all it is not VoIP.

If your broadband is supplied via coax, the telephone now plugs into the socket on the VM Hub. Even though VM keep referring to this as a fibre connection, it is NOT true fibre, only fibre to the street cabinet, then coax to your home.

If your broadband is one of the new totally fibre to the premises connection VM do NOT supply or even support a home phone in any way. You have to get a VoIP connection with a third party provider.

It seems to me that with VM transferring all users to a true fibre connection in the coming years, VM will cease to provide a home telephone connection.

Kath_P · Answer

Hi SMULPY,&nbsp;
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
Our phoneline service is provided digitally by plugging the phone into the back of the Hub, which is provided when taking a broadband connection with us.&nbsp;
We only provide the hub itself, the phone itself is down to the customer to purchase. If your parents already have a landline number that they wish to keep, this can be ported over to us. To do this, the phone number would need to be active with your current provider. When joining, you'll be asked if you want to keep an existing landline. You'll need to select yes at this point.
You can speak to the sales team on 0800 183 1234 to discuss any further concerns, packages and prices.&nbsp;
Many thanks,&nbsp;

Anonymous · Answer

Or they will roll out a true VoIP provision - but probably not!

Mr_K · Answer

Stick to copper wire, far more reliable than voip. BB goes down, and you are stuffed.&nbsp;

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VOIP phone

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