Forum Discussion

Tom_Jones's avatar
Tom_Jones
Settling in
17 days ago

Wall socket

Hi,

The wall socket is too far from a power supply socket and is right by the front door which is inconvenient therefore it needs to be moved. I tried ringing the customer service number but there weren’t options for this?

Thanks.

Broadband
wall socket

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    17 days ago

    £25 non fault call-out fee.  Wait here a day or two for a VM Mod to pick this up and discuss.  A photo of the old socket would be handy just in case it’s damaged or something.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    14 days ago

    Hi Tom_Jones, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the location of the wall socket is not in a great place. Booking a visit to have this moved is certainly something we can arrange for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    14 days ago

    I've re-read this thread, and the fact there is no power socket near the "VM socket" is strange?  I'm wondering if this existing socket is a VM phone socket?