Hi, first of all what I think is needed is an engineer to come and install the wall socket in the house. The problem I am facing however is that whenever I try to press ‘continue to book’ the website becomes unresponsive. I have tried to call the customer service line but they have all been busy. So I am unable to contact virgin in anyway to book.

Hi, Thanks for your reply, we have managed to contact the team and an engineer has come over, thank you for the good service. Ethan

Needed Virgin Wall Socket | Virgin Media Community

Adduxi
Very Insightful Person
5 days ago
As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. If you need is urgent, it would be best to phone Customer Services directly.
However, if your property has had VM in the past, you should get a Quickstart kit. You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
Daniel_Et
Forum Team
3 days ago
Hi ethanwal 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

We're sorry to hear about the problem you've been having 😔

I can see you've spoken to the team since you posted. Has an engineer visit now been arranged?

Please pop back to us at your earliest convenience.

Thank you for your support Adduxi 👍

Regards,
Daniel
ethanwal
Just joined
2 days ago
Hi,
Thanks for your reply, we have managed to contact the team and an engineer has come over, thank you for the good service.

Ethan