Hi. I am having a new media wall put in my lounge and need my virgin connections moved. I have tried to use the website and the customer services number to arrange but can’t find the way to do it on either. It would appear from the forum that posting and waiting is the only way? If someone could contact me that would be great.
btw. I’m getting a forbidden url on my mac and iPad for the community forum so let’s hope my phone keeps allowing me to go in!
The problem with MacOS and iPadOS is a VM problem, I reported it two months ago and nothing has been done about it. If you use another browser other than Safari, it might work.
It will take two days or more for VM staff member to get to your post, so be patient and don’t try to bump the post, will only go to the bottom of the queue.
Thanks Tudor. Sorry I posted it twice. I couldn’t find it so thought it had got lost🙈. Also I thought the URL problem was because my forum email was still my ntlworld one whereas I have a new contract that uses my gmail account. Anyway ill be patient as the customer helpline is not good for my blood pressure!
Forum TeamHi dobbomum,
Thanks for coming back here.
I've just replied to your other thread here: Moving Virgin equipment to other side of room
Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place.
Thanks,
