Forum Discussion

bdw's avatar
bdw
Superfast
2 months ago

Moving Router Downstairs.

I signed up with VM bacl in 2001 when I was self employed. I used a bedroom office upstairs so I got the router installed in there. I have now been retired for a few years and I'm finding that the signal I'm getting downstairs in my living room is very weak.

I understand that I can get my router moved, Can anyone tell me how much it currently costs to do this and if there is any mess?

  • Roger_Gooner's avatar
    Roger_Gooner
    2 months ago

    You can pay VM £25 to move the hub, but that also means that the WiFi upstairs will be most likely be very weak.

    The move will be simple as the cable comes into the ground floor, so it just has to be cut to size and terminated.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 months ago

    You can pay VM £25 to move the hub, but that also means that the WiFi upstairs will be most likely be very weak.

    The move will be simple as the cable comes into the ground floor, so it just has to be cut to size and terminated.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi bdw, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the WiFi signal downstairs is not up to standard. As mentioned by Roger, moving the hub would only move the signal issues. We can absolutely look at booking a visit to move the hub for you, there would be a £25 call out fee for doing this. Let us know if you're happy to go ahead or whether you'd prefer us to go through some diagnostics with you to get the WiFi issues resolved. You can also find some WiFi help here. 

    Keep us posted. 

    • bdw's avatar
      bdw
      Superfast
      2 months ago

      Thank you Kath. I'll try a few things myself first and come back here if I need further assistance.

    • bdw's avatar
      bdw
      Superfast
      2 months ago

      I just noticed that my Hub 3 box has an orange light on it. Could this indicate a problem?

    • bdw's avatar
      bdw
      Superfast
      2 months ago

      I just noticed that the light has now turned to solid red. I had a look in the community and saw the instruction to reset the hub with a pin. I tried this and it is still red. Looks like I have a problem with my Hub 3 that needs to be addressed.  

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        2 months ago

        The Hub3 has a well documented issue (search on here) where the LED fades to yellow>orange>red over time.  This is usually nothing to do with any performance issues at ll.  What it does mean is that its ability to signal an overheating problem is compromised - hence VM will swap the Hub for you.  Often for another Hub3 though!

        Also, have yo considered just leaving the Hb where it is and using your own equipment to improve the wifi downstairs? 

        f you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). £40-100 should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.