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Joop123's avatar
Joop123
Tuning in
26 days ago
Solved

Moving my router downstairs

I need my router moved, it is currently in bedroom but the light on it is quite bright so want it moving to the living room.  I also have a garden office detached from the house, which currently has Internet via an ethernet cable from the bedroom, there is currently cables from when I had a tv box out there and need some advice about the best way to get a good stable Internet connection out there.  Have tried phoning virgin but got fed up hanging on the phone.  Any help greatly appreciated and I belive that by posting on here someone from virgin may contact me

Thanks

Paddy

 

 

7 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    26 days ago

    Yes, standard £25 non fault call out fee for this sort of work.  If you wait here a day or two a VM Mod will pick this up and discuss.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    23 days ago

    Thanks for reaching out to us Joop123, and welcome back to our Community Forums!

    I'd be happy to have this picked up for you and have an engineer booking arranged for you.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn

    • Joop123's avatar
      Joop123
      Tuning in
      23 days ago

      Thanks, have messaged you

  • Rachel27's avatar
    Rachel27
    Joining in
    23 days ago

    Hi

    i have tried to get through to Virgin media via customer service and online chat but it’s mind numbingly difficult.

    i need my router moving from its current location but I can not see an option to request this online? 

    any help would be appreciated 

    thank you 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      23 days ago

      As above,  If you wait here a day or two a VM Mod will pick this up and discuss.

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      20 days ago

      Hi Rachel27,

      Thank you for your post. We're very sorry for any issue you've had with contacting the team. 

      We can certainly look to help with this. I will private message you now. 

      ^Martin