No wall socket
Hello! I recently moved into a new flat and received a self-installation kit for broadband. However, the wall socket I initially thought was appropriate does not seem to be the correct one for the connection. I know that Virgin Media broadband is available in the building, as other tenants have active connections. Could you advise me on the next steps? Should I book an engineer appointment, or is there something else I should check first? Thank you for your help.No wall socket, only telephony. VM shut off prior provider.
Hello, Sadly due to not being informed until the last day of delivery, I've accepted the quick start package for my 1000mb broadband. I've got my broadband with no virgin media wall socket. As far as I can tell (I'm in an attic apartment 4 stories up, free reign of building and landlords permissions etc) there is no wall socket in the entire building, or outside. There are hanging cables at the front door, 3 stories down but no female versions. VM are sending an engineer out on the 3rd of Feb, over a month from call. My BIG problem here is that they've automatically cancelled my previous supply of broadband. So now I've nothing. Does anyone know if I can speak to virgin directly and get at least some form of Internet through the TEL socket, or if I can make sure they know to bring a cherry picker if required on day the engineer visits? As the telephone pole around the back is not as tall as this 4 story building. I'd even be happy to pay but the man who arranged the appointment didn't seem to understand that the engineer is likely to come and cancel the job. 1+ month of no Internet and no possible way to fix this only to then be told its not a possible fix is very important to avoid as my work requires it. Please advise!! Thank you!Fixing virgin media wall socket
I want to move my wifi router in my room, but the socket is damaged (it was already damaged before i moved in). The reason I want to move it is because my house has three floors and the router is currently at the bottom floor, so the wifi is weak in certain areas. I also want to build a pc and connect it to the router via ethernet. I've attached a picture below. Is there a way I can get someone to come home and fix it? If yes, is it going to cost money or is it free? Thanks in advance for the help.Missing Wall Socket for QuickStart kit
Hi all, I have recently ordered a quick start kit however I don’t seem to have a compatible connection to plug the router into. I have no VirginMedia wall box ( only an openreach Ethernet and phone line connection box), however I was under the impression a QuickStart kit would only be sent out if my home had a previous virgin connection? I have a number of cables which appear to be coax cables which can be seen below, are any of these compatible with virgin broadband? Thanks in advance, NathanQuickStart, not sure if I have the VM wall socket
Hi all! I recently moved home and VM told me QuickStart installation would be possible at the new address. I tried to install the broadband but there wasn’t any VM wall socket. The only thing I can find that would fit the cable is an optical converter? I’ve attached a photo in the post. Is this where the cable should go? Thanks in advance! Edit: When I turned the hub (hub 3) on, it keeps on flashing the green light with the wifi icon lit up as green too.self-installation - no accessible socket?
Hi all, I just moved in yesterday and was all ready to go for my self-installation today. However I’ve just gone to plug in to a wall socket to realise the only virgin media labelled socket seems to be for the phone. There is a white section of a cable (as pictured) that I assume I’m meant to be using but I’m unable to detach it so I can attach the wall socket cable, if that makes sense? No matter how much I try to screw it out or gently pull it out, it won’t budge. I’d love to sort this myself without having to book an engineer in but is it doable? Thanks in advance!
