Forum Discussion

Psychedelicly's avatar
Psychedelicly
Just joined
22 days ago

No wall socket, only telephony. VM shut off prior provider.

Hello,

Sadly due to not being informed until the last day of delivery, I've accepted the quick start package for my 1000mb broadband. 

I've got my broadband with no virgin media wall socket. As far as I can tell (I'm in an attic apartment 4 stories up, free reign of building and landlords permissions etc) there is no wall socket in the entire building, or outside. There are hanging cables at the front door, 3 stories down but no female versions. 

 

VM are sending an engineer out on the 3rd of Feb, over a month from call. My BIG problem here is that they've automatically cancelled my previous supply of broadband. So now I've nothing. 

 

Does anyone know if I can speak to virgin directly and get at least some form of Internet through the TEL socket, or if I can make sure they know to bring a cherry picker if required on day the engineer visits? As the telephone pole around the back is not as tall as this 4 story building. I'd even be happy to pay but the man who arranged the appointment didn't seem to understand that the engineer is likely to come and cancel the job. 

1+ month of no Internet and no possible way to fix this only to then be told its not a possible fix is very important to avoid as my work requires it. Please advise!! Thank you!

Broadband
Easy Switch
engineer
quickstart
wall socket
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    22 days ago

    So many problems here.

    Virginmedia should not have cancelled your existing service until theirs was working. 

    VM don't use cherry pickers or work outside above the first floor. The only way to connect you will be with internal wiring up from the ground floor. And they are unlikely to want to pay for four floors of cabling. 

    • SaltnVinegar's avatar
      SaltnVinegar
      Tuning in
      22 days ago
      jpeg1 wrote:

      So many problems here.

      Virginmedia should not have cancelled your existing service until theirs was working. 

      VM don't use cherry pickers or work outside above the first floor. The only way to connect you will be with internal wiring up from the ground floor. And they are unlikely to want to pay for four floors of cabling. 

      Well yes, indeed more problems than you can shake the proverbial stick at.

      Now presumably, if VM have somehow terminated the OP’s existing provision, that sort of hints that they are using the OTS setup. So logically, VM have ‘taken over’ the broadband provision but it isn’t working and now are looking at the c. £10 per day compensation for ‘total loss of service’. Sound reasonable?

      Effectively though, this just isn’t going to happen and we all know that it’s ending up with a messy complaint to the Ombudsman Service - which VM will lose and end up paying a considerable degree of compensation!