Please dont make me call CS again
Hi Team, Besides the constant passing around and difficulties in speaking to someone who can help me in the CS teams - I have gotten to stage 2 of having tech team one, come run the cables to my house (barring doing a blood sacrifice with Virgin over the phone to get this sorted), I am now stuck in the next level of of purgatory in waiting for an engineer to come to my house to run the cable to a router. The house is a newly built one and the couriers cant find the address after trying over 3 days - also not being able to even call and speak to comeone to help arrange (thanks Yodel) so I have no Starter kit (of which I have ALREADY mentioned countless times to the CS people and no it wont allow me to change delivery options either) and no new confirmation of an engineer coming for the next round. And finally when trying to log into the Virgin website to check appointments on mobile or pc - your cookie policy pop up is so broken that I cannot even accept them for it to go away and I can check the scheduler! Im so close to calling it quits with Virgin and I havent even started the service. This is my final Hail Mary, send help :( AlexEngineer no-show
I booked an engineer when we signed up 13th April to arrive an install today. Noone has turned up and I've just spoken to customer service who told me: My installation was cancelled; My parcel is with Yodel He couldn't tell me when the installation was cancelled and that's when he said Yodel were delivering it. Now I know that Yodel aren't installing any wall sockets so not sure why they'd have a package for me when I've booked an engineer installation. I know the process has been started because my current provider have been notified, so that means I'm without internet from tomorrow. What is going on and what do I do about getting an engineer out to install the kit I need??Moving house and can’t get connected
We are due to move into a new home (new build) and it seems that Virgin is our best bet for fast broadband. However the website doesn’t recognise our address (as it’s a new house). I can see that Virgin supply in the area as they supply the house next door. However when I have spoken to Virgin they are telling me they cannot send an engineer out as they don’t operate in the area. I have tried speaking to the Sales team as well as the Pre-Installations team. Can anyone help with what I need to do next? We have no way of getting any broadband at presentWill My Install Go Ahead Today?
The pre-pull team came and installed a small black access point on the pavement, with a brown conduit pipe sticking up against the wall of my house. However, they haven’t pulled the cable through yet, and there’s no brown external box mounted on the wall. Does this mean the install team will complete the work today, or could there be another delay?No wall socket, only telephony. VM shut off prior provider.
Hello, Sadly due to not being informed until the last day of delivery, I've accepted the quick start package for my 1000mb broadband. I've got my broadband with no virgin media wall socket. As far as I can tell (I'm in an attic apartment 4 stories up, free reign of building and landlords permissions etc) there is no wall socket in the entire building, or outside. There are hanging cables at the front door, 3 stories down but no female versions. VM are sending an engineer out on the 3rd of Feb, over a month from call. My BIG problem here is that they've automatically cancelled my previous supply of broadband. So now I've nothing. Does anyone know if I can speak to virgin directly and get at least some form of Internet through the TEL socket, or if I can make sure they know to bring a cherry picker if required on day the engineer visits? As the telephone pole around the back is not as tall as this 4 story building. I'd even be happy to pay but the man who arranged the appointment didn't seem to understand that the engineer is likely to come and cancel the job. 1+ month of no Internet and no possible way to fix this only to then be told its not a possible fix is very important to avoid as my work requires it. Please advise!! Thank you!Flat address not showing on postcode finder
I am trying to move my services from one address to another. The flat above has a VM connection, and is the only flat showing on the postcode finder. My flat cannot be selected. VM promise to send out an engineer, but I can't get any update on whether that's happened. Can anyone help?How to get VM broadband to flat? It's available for neighbours in same building and next to us
I've recently moved into a flat in London and when I search for broadband availability for my exact address the response is "Whilst we're busy expanding our network, it looks like we're currently unavailable at ADDRESS but we can keep you posted!". However, my neighbours who are part of the same building have Virgin Media broadband and when I search for their flat and and the other neighbouring flats (in the same building) on the VM website, broadband is available for both. But it's not available for the my flat according to the website. Diagram below: 1 - Basement (me): Not available 2 - Ground floor: Available 3 - First floor: Available 4 - Other basement: Available I'm looking for advice on how to approach the right person at Virgin Media, who to speak to, how to explain the issue to hopefully get my flat cabled up and have VM broadband. I have called customer service multiple times and have been told it is simply not possible but this was based on them just checking my postcode and address. I would like this investigated further and more thoroughly. I believe the system is mistaken. Do I first need to have to request a visit by an engineer to inspect the viability of running a cable to my flat? And only then would they be able to change the availability on the website so that I can book it online? Or would I book it manually by speaking to someone? Any help is appreciated