Forum Discussion

jf0m's avatar
jf0m
Joining in
11 months ago

Flat address not showing on postcode finder

I am trying to move my services from one address to another.

The flat above has a VM connection, and is the only flat showing on the postcode finder.

My flat cannot be selected. VM promise to send out an engineer, but I can't get any update on whether that's happened.

Can anyone help?

apartment
engineer
Flat
move
postcode
  • Gareth_L's avatar
    Gareth_L
    Forum Team
    10 months ago

    Hello jf0m.

    Welcome to our community.

    Sorry to hear about the flat you are looking to move to hasn't got an active connection.

    Sometimes with our network properties are subject to survey.

    Basically we would need to send out one of our field sales team to attend and see if it is possible to connect.

    When was it that you contacted our team to arrange a visit?

    Gareth_L

     

     

    • jf0m's avatar
      jf0m
      Joining in
      10 months ago

      Hi Gareth,

       

      Thanks for your response. 9 days ago now...

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        10 months ago

        Thanks for confirming this jf0m,

        Did they provide any timescale or further information as to when a technician would be round at all?

        Joe