High power levels affecting connection.
Hi, I have recently moved house and below are my current power levels already with a 6db Wideband Attenuator attched, which was left by the previous owner of the house. I am having some connection issues now and then along with quite a few daily "DBC-REQ Mismatch " warnings in the hub network log so it seem the 6db might not be enough. Please can i request an engineer so this can be looked into :) Kind regardsMoving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you MatthewPlease dont make me call CS again
Hi Team, Besides the constant passing around and difficulties in speaking to someone who can help me in the CS teams - I have gotten to stage 2 of having tech team one, come run the cables to my house (barring doing a blood sacrifice with Virgin over the phone to get this sorted), I am now stuck in the next level of of purgatory in waiting for an engineer to come to my house to run the cable to a router. The house is a newly built one and the couriers cant find the address after trying over 3 days - also not being able to even call and speak to comeone to help arrange (thanks Yodel) so I have no Starter kit (of which I have ALREADY mentioned countless times to the CS people and no it wont allow me to change delivery options either) and no new confirmation of an engineer coming for the next round. And finally when trying to log into the Virgin website to check appointments on mobile or pc - your cookie policy pop up is so broken that I cannot even accept them for it to go away and I can check the scheduler! Im so close to calling it quits with Virgin and I havent even started the service. This is my final Hail Mary, send help :( AlexEngineer no-show
I booked an engineer when we signed up 13th April to arrive an install today. Noone has turned up and I've just spoken to customer service who told me: My installation was cancelled; My parcel is with Yodel He couldn't tell me when the installation was cancelled and that's when he said Yodel were delivering it. Now I know that Yodel aren't installing any wall sockets so not sure why they'd have a package for me when I've booked an engineer installation. I know the process has been started because my current provider have been notified, so that means I'm without internet from tomorrow. What is going on and what do I do about getting an engineer out to install the kit I need??Self Install but need engineer
I placed an order for Virgin wifi and tv to be installed and placed the order through an 02 store. I did ask to book an appointment for the 3rd of May however when i received my email confirmation there was no mention of a booking date at all. I received the self install equipment today however the wall socket is outdated so a new one needs installing. Do I need to call up to make an appointment or can I book online? TIA [Mod - title edited for clarity]Wifi and upload nightmare issues.
Across all our devices for the last 4 months wifi connected devices are intermittently not loading, they just drop off to mobile data or say connected no Internet. We are on the gig bundle. When doing Sam knows tests all looks fine but it's not. The engineers even experienced it when here. When doing speed test downloads speeds are fine but errors out on upload. Had 3 engineer visits, a new hub a new booster, One engineer said he found a ghost network. Even when all hubs etc where off still showing the network. It's driving us crazy, wifi tvs connect and seconds later lose the network again. As do all mobile devices, laptops etc... Any help or suggestions would be very much appreciatedFluctuating speeds and ping while gaming on PS4
Had an engineer out a few weeks ago who diagnosed whatever issues there were with my hub. New hub 5, new cat 6 ethernet cable, fine. Over the following few weeks although my download speed and upload speed were showing better, it is awfully inconsistent, and the lag is making me lose my hair while gaming in my free time. I run speed tests via multiple sources and the download amd uplaod speed show ok but p9ng horrible. Run tests via Virgin media app and all is fine, run again minutes later and it says intermittent signal in area. (Is that actually the area or personal router, becasue ringing customer service for them to tell me everything's fine in my area is conflicting). Issue persits - 2 calls to Virgin and 2 no shows by engineers (looks like customer service never even booked them), I finally got another engineer out today. 2 nice chaps, but what they did I'm not sure. Nthing was replaced within my home but now my speed test on PS4 reflects even worse fluctuations. Currently showing approx 24mbps down, 12 up, then up to 380mbps, then back down (Barely 30 seconds between tests.) My package is 500 up and 50 down. I am tired of this constant fluctuation and service. While I have 4 months left of my contract, it will take some magic to keep me as a customer for their internet, tv, phone package and I'll take it elsewhere if things aren't finally sorted. Sorry but it's just tiresome. Spare time is limited, and I can't enjoy it currently because of this. Is there ANYONE that can help me please?? It's driving me nuts!!
