I placed an order for Virgin wifi and tv to be installed and placed the order through an 02 store. I did ask to book an appointment for the 3rd of May however when i received my email confirmation there was no mention of a booking date at all. I received the self install equipment today however the wall socket is outdated so a new one needs installing. Do I need to call up to make an appointment or can I book online? TIA
[Mod - title edited for clarity]
Why do you say "the wall socket is out of date"? Please supply a photo. My wall sockets are over 20 years old and work perfectly.
I have attached a picture on a previous reply but I think it’s waiting to be approved
This is the one I have but the wire I was given for the WiFi hub doesn’t seem to fit
From your stock images, the feed cable from the street goes into the top of the isolator (IN).
You push fit the Quick Start cable onto the connector which sticks out of the bottom of the VM wall box (OUT).
It may be a tight fit to push the connector on.
Apart from some of the very newest outlets, all VM outlets are threaded. The connectors in the quick start kits are designed to push over these, as it removes the need for a tool being provided to fit them. The connection fit will be tight, as it has to make good contact with the thread.
So would my wire still work wit that wall socket and do I just maybe need to push it a little harder to get it to fit
Yes
