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MParkinson's avatar
MParkinson
Joining in
8 days ago

Engineer no-show

I booked an engineer when we signed up 13th April to arrive an install today. Noone has turned up and I've just spoken to customer service who told me:

  1. My installation was cancelled;
  2. My parcel is with Yodel

He couldn't tell me when the installation was cancelled and that's when he said Yodel were delivering it. Now I know that Yodel aren't installing any wall sockets so not sure why they'd have a package for me when I've booked an engineer installation. 

I know the process has been started because my current provider have been notified, so that means I'm without internet from tomorrow.

What is going on and what do I do about getting an engineer out to install the kit I need??

engineer
install
no delivery

4 Replies

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    • MParkinson's avatar
      MParkinson
      Joining in
      8 days ago

      Thank you for the link. I will be keeping an eye out for the compensation and pursuing it after the 30 days has passed.

      I still need to arrange for an engineer though. From what I've seen on here it can take another 2 weeks before it's sorted!

      • BSPN99's avatar
        BSPN99
        Dialled in
        8 days ago

        Make sure you have data on your mobile phone. Your old supplier might believe the switch date.

  • MParkinson's avatar
    MParkinson
    Joining in
    7 days ago

    An update:

    My application was cancelled because I "didn't provide consent" but nothing updated until this morning. I still haven't received confirmation of the cancellation but I have tried again and hopefully this will be resolved later this month.