Engineer no-show

Question

I booked an engineer when we signed up 13th April to arrive an install today. Noone has turned up and I've just spoken to customer service who told me:

My installation was cancelled;
My parcel is with Yodel

He couldn't tell me when the installation was cancelled and that's when he said Yodel were delivering it. Now I know that Yodel aren't installing any wall sockets so not sure why they'd have a package for me when I've booked an engineer installation.

I know the process has been started because my current provider have been notified, so that means I'm without internet from tomorrow.

What is going on and what do I do about getting an engineer out to install the kit I need??

Cardiffman282 · Answer

You are due compensation for the missed appointment https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know?language=en&nbsp;

MParkinson · Answer

Thank you for the link. I will be keeping an eye out for the compensation and pursuing it after the 30 days has passed.

I still need to arrange for an engineer though. From what I've seen on here it can take another 2 weeks before it's sorted!

BSPN99 · Answer

Make sure you have data on your mobile phone. Your old supplier might believe the switch date.

MParkinson · Answer

An update:My application was cancelled because I "didn't provide consent" but nothing updated until this morning. I still haven't received confirmation of the cancellation but I have tried again and hopefully this will be resolved later this month.

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Engineer no-show

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