Forum Discussion

trekker15b's avatar
trekker15b
Tuning in
10 months ago

Engineer no show

Hello, 

Engineer didn't turn up for 1-6pm appointment today. We rang to check he was still coming given windy weather and was told he came at 1.30pm and waited outside our house for 30 minutes. I can prove this is not the case as we have a video doorbell which shows myself  going out at 1.34pm to empty the bin. I had an amazon delivery also this afternoon and that has been captured on camera. No-one from virgin media has been to my house today do either the engineer has lied or they went to the wrong address. I have already raised this as a complaint but given VM reputation for completely ignoring complaints, I have no confidence anyone will call me back. Engineer rescheduled for later this week - if no show then contract will be cancelled and we will have to move to Sky after 14 years. 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    10 months ago

    Hi trekker15b 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had with one of our engineers. I can see tht you have made contact with our contact team, have you been able to get this resolved?

    Let us know. 

    Sabrina

    • trekker15b's avatar
      trekker15b
      Tuning in
      10 months ago

      Hi Sabrina, 

      Thanks for replying. 

      Unfortunately despite numerous attempts no-one from the complaints department (or a manager) has called. The technician is due at our house tomorrow afternoon. I hope he turns up......

      I have video footage to send to the complaints department, if they are at all bothered. The one person I found to be very helpful works in your retentions department  who provided my contract end date and details on how to cancel. 

      Thanks.

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        9 months ago

        Hey trekker15b,

        Sorry to hear this, do let us know how that appointment went and if we can do anything further for you at all.

        Joe