Forum Discussion

Ashburnian's avatar
Ashburnian
Dialled in
8 days ago

No show from Virgin engineer

Raising in invoice for £70, the same as they would do to me plus compensation required for 3 days with no tv service. Fault appeared Friday, after an eternity waiting to speak to a human being I arranged for an engineer to come between 8 and 1 Saturday. Waited in all day but no show so no tv all weekend. Finished with these people now after a year of problems, two boxes so far this year. I assume I can cancel my contract owing to failure to provide a service and support.

 

 

 

8 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 days ago

    Are there any internet issues too?

    Engineer appointments are cancelled if there is a known local fault.   Did you use  the /check-services/ function to check for problems in your area? (You can also a run a test on your equipment from there). 

    If nothing is showing  when using the above check you should also try the automated Service Status number  0800 561 0061.  This is generally  better  as it gives details of more local issues down to postcode level.

    You can use the TVGo app to watch TV on android and ios tablets and mobiles. 

    You can also watch TV using a web browser on a computer/laptop and also attach that device to a TV via HDMI cable.   https://virgintvgo.virginmedia.com/ 

  • Ashburnian's avatar
    Ashburnian
    Dialled in
    8 days ago

    Virgin tv tells me I am not subscribed, Virgin go not working either, nothing to do with a local fault, no internet issues. Box only works with recorded material. Cabling was tested remotely Friday and said to be ok and engineer required then no show.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      8 days ago

      Hi Ashburnian 👋 Welcome back to the community forum! Thanks for posting. 

      So sorry to hear about these issues with your TV service and a missing appointment engineer. We need to take a closer look at the account to investigate what's happened here, and help get it sorted.

      It looks like you are already in a PM thread with one of my colleagues who is offering support with another issue linked to your TV box 👉 https://community.virginmedia.com/discussions/Virgin_TV_V6/recordings-breaking-up-plus-other-issues/5671368 

      As you are already receiving support, they will continue to help with the missing engineer too. Thanks for your continued patience whilst we get these things resolved! 🌞

  • Ashburnian's avatar
    Ashburnian
    Dialled in
    7 days ago

    A quick update for anyone suffering a similar problem, apparently the operative I spoke to on Friday didn’t complete the appointment process correctly, that is why I didn’t see an engineer or get a text confirmation. Engineer now re-arranged by phone.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      7 days ago

      Apologies for the initial issues around the engineer visit not being arranged, we'll feed this back to the agent to ensure these issues aren't repeated.

      Let us know how the visit goes.

      • Ashburnian's avatar
        Ashburnian
        Dialled in
        6 days ago

        Another update on my tv problem, according to the engineer who came today someone had deactivated my box and set up another which was not a registered box with no serial number.