In the last few weeks I have had some problems with my V6 box including:
recordings breaking up and unwatchable, same with pause live tv
problems accessing ITV X
Sky sport red button not working anymore
regular black screen lasting 4 to 5 seconds
V6 box sometimes fails to switch on without a reboot
all getting a bit annoying considering the monthly price paid.
Breakup on recorded content including paused TV, indicates a hard drive problem.
That's enough to merit a box replacement, but you've not explained what the problems are with accessing ITV-X? And same question for Sky Sports red button "not working" - how so?
Primary fault reporting is by phone, but forum staff should be along in a day or so otherwise.
Thank you for your response, itv x is a varying fault, sometimes it works and other times it loads the requested programme then goes through the ads and then fails to continue and goes to a black screen.
sky red button very similar.
Forum TeamHi Ashburnian,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having some issues with your V6 box. Checking things here, your box is showing that a few things needs to be addressed. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊
Thanks,
Box changed by VM engineer so all looking good now, still have the black screen issue for 4-5 seconds at a time, changing to the VM cable has been suggested so will try that if long enough and report.
Forum TeamHey Ashburnian, thank you for reaching out and we are sorry to hear about the blank screen.
Has this improved at all or is it still the same?
Hi Ashburnian
Have you tried altering the V6 video settings to see if that stops the 4-5 second black screen problem? (It sounds like the frame rate or resolution is changing such as when switching between a live TV program and adverts, or between an app such as netflix and live TV)
Help & Settings > Video Output > Change Settings
Try enabling only the following:- 1080i, 1080p passthrough, and 2160p passthrough
Thanks very much for your suggestion, I will give it a try, it’s very intermittent, some days it does not happen, others it can happen three or four times a day. I think it is on 2160p at the moment. I should also have mentioned it is used with a Denon av amp.
Update on 4-5 second black screen issues, the cable left by the VM engineer did not seem to work so went back to my cable and using a suggestion given by a member on here I.e. in settings enable only the following:- 1080i, 1080p passthrough, and 2160p passthrough, so far no problems and still monitoring.
Update 13/10 still getting black screen issues.
Forum TeamHi Ashburnian,
We're sorry to hear you're still having some issues with the set top box.
Could you expand on this please? Is this when you're accessing recordings and on demand content?
Have you rebooted the box and checked all cables?
Please pop back to us when you can.
These used to work and now don’t they get as far a loading the programs then go to a black screen, itv x has been tried via catch up and the app, also had problems win other catch up channels. One thing after another at the moment, just had a new box after numerous issues. Starting to get fed up with this provider now.
Forum TeamHi Ashburnian 👋.
Thanks for reaching out to us, sorry to hear of the issues that you are facing with your TV box. So that we can assist you we would need to bring you in for a private message.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
