BBC1 breaking up
BBC 1 hd keeps breaking up on our virgin 360. I've tried rebooting the WiFi and box on a previous occasion but had a hell of a time getting up and running again last time (TV box wouldn't connect to the TV for over 30 frustrating mins!) so I'm loathed to do it again. We had a warning come up last night about the channel not being found or available, or something like that. I haven't noticed it on other channels but then we do watch a lot of Amazon and Netflix via the apps.
Any help with diagnosing the problem appreciated.
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
Live TV doesn't use the internet, whereas OnDemand & streaming services do - so rebooting your router is not going to touch this issue.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
