Lack of Broadband - keeps breaking down
Lately my Virgin Broadband [ Basildon Essex] is consistently breaking down. Been a client since Virgin came to Basildon many moons ago. Wonder it is is time to move on.
[MOD EDIT: Subject title changed for clarity]
Hi Shallotman 👋 thanks for getting back to us.
Apologies if any of the questions asked were outside of your understanding! We would just like to help as best as we can, and the best way to start is by gathering a bit more information.
Sorry to hear your broadband has been down a few times in recent weeks. There are a number of reasons this could happen
1) An outage due to issues or works in the local area. You can always check for these via 👉 https://virg.in/service or by calling 📞 0800 561 0061 - if there is one listed there is also usually an estimated fix time/date.
2) An issue in the local area which has not yet been registered as an outage, but is still affecting your service.
3) Due to a fault with your equipment. These can also sometimes be detected via 👉 https://virg.in/service or we can run some troubleshooting steps to identify and isolate the issue.
3) Due to a fault with your internal or external wiring. (This would require an engineers appointment to resolve.)
Having had a quick look for you, it doesn't seem there is any known outage in your area that is affecting the service, but it does look like there are some issues at the exchange, and there are a large number of disconnections registering on your hub. On this basis, it may be best if we arrange an engineers appointment to take a closer look. I will send you a PM to confirm a few account details and get this sorted for you. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
