TV breaking up
Picture is breaking/flashing colours on several channels including Sky Sports. Have rebooted to no avail. Any help please thanks Paul
[MOD EDIT: Subject title changed for clarity]
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I have the same issue any help please . Have rebooted no improvement
paul243 wrote:I have the same issue any help please . Have rebooted no improvement
Please keep your posts on one subject to the same thread rather than adding to multiple ones, including other people's - it saves confusion in the long run.
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
Digital TV platforms (including VM) carry channels in small clusters, known as multiplexes. A signal fault affecting one multiplex will affect all channels carried on that frequency, but other muxes will be unaffected. The allocation of channels across multiplexes does not follow EPG positions, and is (to the end user) random.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
paul243 wrote:Picture is breaking/flashing colours on several channels including Sky Sports. Have rebooted to no avail. Any help please thanks Paul
If the picture is flashing different colours rather than pixellating then it may be an HDMI cable fault. Have you tried reseating the HDMI cable, or tried a different HDMI cable/port?
And to add to the previous comment - a signal fault will affect all live TV, but won't affect OnDemand or streaming in the same way. Also some channels may be unaffected while others are unwatchable.
An HDMI issue will affect all video output indiscriminately - recorded, OnDemand, live, the lot.
Thanks will check all cables ,I’m splitting the hdmi so could be that
Can anyone arrange a visit please !,”virtual bot” is sending me in circles
Hello paul243,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your TV services at the moment. I have ran through some tests and we will need to send out an engineer to resolve the issues that you're experiencing. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L
