Forum Discussion

Dean15's avatar
Dean15
Tuning in
2 years ago
Solved

Virgin Box not showing on LG TV

We recently bought a new LG TV and now when we plug the HDMI into the the TV we get an intermittent display of the virgin box.

If I plug the HDMI into a different device (xbox one) it shows absolutely fine with no issues. I've also plug the HDMI back into the virgin box and tried a different TV and again that works fine so I'm guessing it's a compatibility issue between the LG TV and the virgin box which I know isn't a virgin issue but wondering if anyone has had anything like this before?

  • roy247's avatar
    roy247
    2 years ago

    Hi Dean,

    How often is the intermittent display. If you deselect Automatic from the video settings and select 4K or 1080 setting does it make any difference. As long as everything is HDMI 2.2 complaint there shouldn't be a problem. 

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    Hi Dean15,

    I have 2 LG TV 's connected to a 360 main and mini box with no problems, what model number TV do you have.

    Have you tried a different HDMI connector on the TV, if you are connecting directly from the 360 to TV see what happens if you don't use the HDMI-ARC connector.

    Are you using a soundbar or any other AV device.

     

    • Dean15's avatar
      Dean15
      Tuning in
      2 years ago

      Hi Roy,

       

      Thanks for the reply. We have a LG TV connected to our main 360 box with no issues whatsoever and have connected that to the mini with no issues either.

      The new LG is OLED65C34LA and it does the same on both the main and the mini box. I've tried 2 different HDMIs and have tried all of the HDMI inputs on the TV too. We have a soundbar with it but at the moment that's just connected by Bluetooth to the TV.

      Like I say just seems to be an issue when the virgin box is on the HDMI as other devices show fine.

      • roy247's avatar
        roy247
        Superstar
        2 years ago

        Hi Dean,

        How often is the intermittent display. If you deselect Automatic from the video settings and select 4K or 1080 setting does it make any difference. As long as everything is HDMI 2.2 complaint there shouldn't be a problem.