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RickSparks's avatar
RickSparks
Joining in
2 years ago
Solved

Landline telephony from Hub 5x

Hi all, had fibre to the premise (FTTP) broadband installed two weeks ago.  Seems okay so far.

Telephony is disabled.  Have searched the website and asked the Bots but had not luck.  Can anyone point me to:

  • What the fees are.
  • What the process is to get it enabled.
  • What are the implications of making this change for existing internal wiring and analogue handset?

Thanks for any reply.

  • Roger_Gooner's avatar
    Roger_Gooner
    2 years ago

    When landline is enabled you connect your handset to the hub's TEL 1 port via a VM-supplied adapter. If you want a connection to existing wiring a VM tech will do this FOC.

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    1) on VM can give you a price and you must phone, VM staff on the board cannot do this

    2&3) all conversions are at present on hold.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    When landline is enabled you connect your handset to the hub's TEL 1 port via a VM-supplied adapter. If you want a connection to existing wiring a VM tech will do this FOC.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi RickSparks 

    Welcome to our community forums and thank you for your first posts.

    We are glad to see you are interested in our landline services. You can find some great deals here or by calling our team on

    0345 454 1111 who can best advise.

    Please let us know if you need any further help with this.

    Thanks,

    • Tudor's avatar
      Tudor
      Very Insightful Person
      2 years ago

      "If you want a connection to existing wiring a VM tech will do this FOC." from you description and having a Hub5x I presume you do not currently have a VM landline, perhaps BT or another. In this case VM would not touch the existing wiring as it’s not theirs.