So many problems here.
Virginmedia should not have cancelled your existing service until theirs was working.
VM don't use cherry pickers or work outside above the first floor. The only way to connect you will be with internal wiring up from the ground floor. And they are unlikely to want to pay for four floors of cabling.
jpeg1 wrote:So many problems here.
Virginmedia should not have cancelled your existing service until theirs was working.
VM don't use cherry pickers or work outside above the first floor. The only way to connect you will be with internal wiring up from the ground floor. And they are unlikely to want to pay for four floors of cabling.
Well yes, indeed more problems than you can shake the proverbial stick at.
Now presumably, if VM have somehow terminated the OP’s existing provision, that sort of hints that they are using the OTS setup. So logically, VM have ‘taken over’ the broadband provision but it isn’t working and now are looking at the c. £10 per day compensation for ‘total loss of service’. Sound reasonable?
Effectively though, this just isn’t going to happen and we all know that it’s ending up with a messy complaint to the Ombudsman Service - which VM will lose and end up paying a considerable degree of compensation!
