Recently, when I want to configure my hub 3.0 for port forwarding etc, I get this when I try to log in. No one is logged in, I even made sure to log out of my last session, but it still does this:"Please Note!Someone else is currently logged into the settings page. Only one session at a time is allowed. Please try again later."I've had to reboot my hub 3.0 with the pin button to fix this, only for it to come back when I try to log in the second time, unplugging the hub 3.0 from power doesn't make a difference (I had it disconnected for 10/15 minutes and it still didn't work afterwards).

This is absolutely a bug in the firmware on Virgin's Hub, but you can bypass it, because the logic is occurring client side.In Chrome you can modify the source file by bringing up "Inspect", going to the "Source" tab and navigating to the file "base.js". Open this file and Ctrl+F for:if ( isMultiLogin(loggedInVal, id) ){Change the line to:if ( false !== false ) {Ctrl+S to save the file locally (If you refresh the page it will go back to the original version of the file)This will bypass their stupid logic and let you sign in.

This is a major pain in the butt. Both the connect app and the router via Chrome say the same thing. Even using MS Edge says the same thing.Someone else is currently logged into the settings page. Only one session at a time is allowed. Please try again later.There is nobody else logged in. There is a bug here, or a cookie issue here, clearing caches and data doesn't help either.

Melissa - The problem should be addressed in the forum. Do not use the old customer services trick of divide and conqueror. No one will be private messaging you until you give us a plan. The plans main detail must indicate what will happen when the router is replaced with a new one and the problem still occurs. If it is a firmware problem, which we all 'know' it is. Do not delay the action with the second customer services trick of getting customers to aim for more and more time intensive 'possible fixes' hoping most will drop away. Your engineers know there is a problem/s with the firmware and the router. Be honest, let us know what they are and an approx time frame of when they will be fixed, please.

I bet it is a lot quicker than a factory reset !!

Makes no difference if you are using an app or the web gui as I have never used the app. Now getting this often. Sure a power cycle restores it but come on, this should be sorted by now.

User already logged in (when not) on hub | Virgin Media Community

204 Replies

Graham_A
Very Insightful Person
6 years ago
Do you have the VM Connect app open at the same time on another device?
- Tudor
  Very Insightful Person
  6 years ago
  I’ve had this, a power cycle of the hub fixed it for me.
  - wiry
    On our wavelength
    6 years ago
    Didn't work for me 😕
- wiry
  On our wavelength
  6 years ago
  No, definitely not.
Apples
On our wavelength
6 years ago
This is a major pain in the butt. Both the connect app and the router via Chrome say the same thing. Even using MS Edge says the same thing.
Someone else is currently logged into the settings page. Only one session at a time is allowed. Please try again later.
There is nobody else logged in. There is a bug here, or a cookie issue here, clearing caches and data doesn't help either.
- MikeRobbo
  Alessandro Volta
  6 years ago
  That is the reason it is best to ditch the app and use the Hub GUI in a browser.
  - wiry
    On our wavelength
    6 years ago
    The web gui takes way too long to load though 😩
Adduxi
Very Insightful Person
6 years ago
A quick search on these Forums would reveal this is a bug and quite common. The app and/or Hub is faulty somewhere, and in a lot of cases it takes a reset to clear this mesage. As Mike as previously stated - don't use the app .....
- moopcat
  Just joined
  6 years ago
  Makes no difference if you are using an app or the web gui as I have never used the app.
  Now getting this often. Sure a power cycle restores it but come on, this should be sorted by now.
- smf4122
  Up to speed
  4 years ago
  I've been suggesting there's an issue with the hub for absolutely yonks! I did a pinhole reset yesterday and this morning I have this problem again. No I don't want to have to do the reset again but it did do a lot to improve the speed so maybe needs must. My biggest issue with all this is that I am disabled and all this flaffing about isn't always possible. I am beyond fed up with dealing with "technicians" who don't understand that repetitively having to physically correct something they don't accept is wrong. I might suggest that the hub should not be telling you something that is not true.
lens_
Settling in
6 years ago
Yup, suffering with the exact same issue needs to be addressed
- jem101
  Superstar
  6 years ago
  When using the web GUI, are you pressing the log off button at the top when done to properly close the session and not just closing the browser window?
  - wiry
    On our wavelength
    6 years ago
    Last time I checked, it didn't make a difference
Ang611s
Joining in
6 years ago
I’ve got this same issue. Factory reset doesn’t help
- Z92
  Trouble shooter
  6 years ago
  Last time I had this I left it a few hours and it cleared itself. Most of the router stuff is disabled though to be honest! Have my own WiFi dhcp and dns.
  - wiry
    On our wavelength
    6 years ago
    When I try to use "modem mode", or turn off the dhcp server to use my own, it randomly stops working.
Ayjayy66
Tuning in
5 years ago
This has recently started happening to me, alway been ok accessing via web browser however since using the app it states someone is already logged in to the router. This put me on the back foot to start with thinking I’d been hacked, clearly this is not the case and it’s a VM issue that am still having. How can this be rectified ?
- wiry
  On our wavelength
  5 years ago
  Personally, the only thing I can do is to not register the hub in the mobile app. The easiest solution seems to be to use another router, with the hub in 'Modem Mode', but your mileage may vary as it's not always reliable.
  In an ideal world, this would be patched with s software update for the hub 3.0 or upon widespread adoption of the hub 4.0.
erikhar
Tuning in
5 years ago
I recently had this issue and was reading this thread for help - definitely is the app that is the problem, but even logging out of it does not help. I discovered however that if I open a private / incognito browser window and navigate to the hub from there, the problem went away. This was a relief as I was dreading having to do a hard reset.
Hope this helps someone with the same problems
- wiry
  On our wavelength
  5 years ago
  I've just gotten it again but incognito/private doesn't work, abysmal considering I've got a server at home, time for another reset 😐
  - Emily_G
    Forum Team (Retired)
    5 years ago
    Thanks for the post Wiry.
    
    Can we please confirm if you're still experiencing any issues with your connection?
    
    Let us know, Emily.
- vessel18
  Joining in
  4 years ago
  Genius, thanks!
  - Corey_C
    Moderator
    4 years ago
    You're welcome. Let us know if you need anything else.
    
    Cheers,
    
    Corey C
tiho26
Joining in
5 years ago
last night I decided to change my router password and the problem started for me after that. I've tried to log in (on PC) a few times and same problem/ message as yours. I've tried a few hours later and same...no luck. today I've tried again ( Windows10- PC browser) and same so I went to my phone app (Samsung Galaxy-S7) and the app was asking for log in details. I loged in with Email and pass and I was in then the app made some setting and all good. then I've tried again on the PC/laptop and the problem was no more. log in from the first time to the router settings like never had a problem. not sure if this solved it in long term but it is fine at the moment. hope this helps to someone. will edit this if the problem come back again. good luck.
- tiho26
  Joining in
  5 years ago
  Update 2 days later: ok, I've tried again today and it is still showing the same message, so the problem is not solved for me yet 😞
  
  .
  - MikeRobbo
    Alessandro Volta
    5 years ago
    Try this ...
    The Connect App seems to have more bugs than a tramps vest.
    My advice ...
    Uninstall the Connect App.
    Reboot your phone.
    Forget about the app.
    Factory reset the Hub using this exact method ...
    DO NOT DO THIS if the password on the base of the Hub is not legible or missing.
    Instructions for Hub 3
    Disconnect all unneeded ethernet cables from the rear of the Hub.
    With the Hub Powered on use a paperclip or similar and do a pinhole reset.
    Depress the pinhole switch for a timed 60 seconds then release.
    DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
    Once a steady white and no other lights are illuminated check your system again.
    Save your sanity and health still forget about the Connect App.
    Use the Hub GUI at 192.168.0.1 in your browser.
JohnGregory
Tuning in
5 years ago
Also getting this issue, not using the app but the web interface. Please fix.
- superwok
  Joining in
  5 years ago
  I am having the same issue, also the hub always drops connection
  - keiranc1
    Tuning in
    5 years ago
    Just had a similar issue
    I have hard reset the router (20 seconds pin button) whilst router left turned on
    Didnt work.
    
    ** The post pertaining to an incognito window, browser login confirmed it works**
ad_space
Joining in
5 years ago
Are people still having this problem? I've just tried to login today and seen this error for the first time.
I've read through this whole thread and tried every solution but to no avail. When trying to modify the JS file, the line of code did not exist.
I've also NEVER used the app and only login via a browser.
- wiry
  On our wavelength
  5 years ago
  I observed that the js was no longer present when I was trying to make a tampermonkey script for it, the code executing the logic seems to have been changed, even if the logic itself has not.
  - leongsa
    Joining in
    5 years ago
    There is a bug in the js script - or it is not compatible with Safari or Chrome.
    I am using Firefox in Mac and it works like a charm.
    /Sam