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AntoniJ1975's avatar
AntoniJ1975
Up to speed
14 days ago
Solved

Apps Won't Stay Logged In

Hey,

My 360 box will not save any login credentials for apps like ITVX, BBC iPlayer etc... my elderly dad loves watching things on these apps, particularly ITVX, and now that he can't he finds it very frustrating as do I. I have tried various ways to resolve this including:

  • Turning the box off at the wall waiting at least 30 seconds and then turning it back on again.
  • Turning the box off at the back, pressing the minus and plus keys separately and both together whilst turning the box back on again.
  • Trying a factory reset.

The box is never switched off or left on standby either, so this is not the issue.

When I try the minus and plus keys methods then a download arrow icon is displayed and it appears to be downloading an update but with no installation bar at the bottom. When I try a factory reset the same arrow is displayed but this time an installation bar appears with a message to wait for installation to finish. However when the box finishes and I press the home button on the remote and I check settings it appears that no update firmware has been installed, it is always showing version 5.16. 

Regardless, nothing works and after signing into these apps it won't stay logged in for very long and I have to keep signing in all the time which I can't keep doing.

I firmly believe that the box needs replacing or an engineer needs to come up and take a look for us to try and resolve the issue. Can someone please help me with this?

Thank you.

Apps
BBC iPlayer
ITVX
log out
login
  • Vikki_M's avatar
    Vikki_M
    9 days ago

    Hi AntoniJ1975,

    Thank you for your response. 

    Are you having any other issues with the box at all?

    When you log in, is this via a code or a manual log in?

    Please pop back to us when you can. 

     

9 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    12 days ago

    Hello AntoniJ1975 

    Thanks for posting and welcome back to the community. Sorry to hear of the app issue.

    Can you advise roughly, how long the app is staying signed in for please?

    Version 5.16 does appear to be correct as well :)

    Keep us posted.

    Best wishes.

    • AntoniJ1975's avatar
      AntoniJ1975
      Up to speed
      12 days ago

      Hi @John_GS  

      I tested this yesterday as I wondered myself. I signed into ITVX and waited around 10 minutes before checking and I was already signed out. So my guess is within 10 minutes.

      I also forgot to mention this in my original post but sometimes I can't even sign into the app, example ITVX. I put in my e-mail and password and press the continue button but nothing happens. I have to physically reset the box in order to sign in again.

      Hope this information helps and we can resolve this soon.

      Thanks.

       

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        9 days ago

        Hi AntoniJ1975,

        Thank you for your response. 

        Are you having any other issues with the box at all?

        When you log in, is this via a code or a manual log in?

        Please pop back to us when you can. 

         

  • japitts's avatar
    japitts
    Very Insightful Person
    12 days ago

    Out of curisosity, is your elderly dad watching programmes that could be recorded when they're broadcast? Thereby avoiding the need to use streaming apps.

    • AntoniJ1975's avatar
      AntoniJ1975
      Up to speed
      12 days ago

      He does record some but then sometimes he forgets or the recording doesn't come out as he expected. He also enjoys finding a new series he never knew about etc... it's just a lot more easier for him to have them available at his fingertips which is why he enjoys using the apps.

  • AntoniJ1975's avatar
    AntoniJ1975
    Up to speed
    17 hours ago

    An engineer came up today and changed out the box with a new one and all now seems well. Apparently this happens most of the time (but not all) when the hard drive starts to fail in them because your login details are stored there. So if you are getting this issue and have tried everything you can then might be worth getting the box changed or if you're not fussed about recording anything then a streaming box instead where details are stored in the cloud. My dad is happy he can access ITVX again!