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User already logged in (when not) on hub

wiry
On our wavelength

‎08-02-2020 22:51 - edited ‎08-02-2020 22:52

Recently, when I want to configure my hub 3.0 for port forwarding etc, I get this when I try to log in. No one is logged in, I even made sure to log out of my last session, but it still does this:
"Please Note!
Someone else is currently logged into the settings page. Only one session at a time is allowed. Please try again later."

I've had to reboot my hub 3.0 with the pin button to fix this, only for it to come back when I try to log in the second time, unplugging the hub 3.0 from power doesn't make a difference (I had it disconnected for 10/15 minutes and it still didn't work afterwards).

note.png

 

187 REPLIES 187

Graham_A
Very Insightful Person
Very Insightful Person

on ‎08-02-2020 23:09

Do you have the VM Connect app open at the same time on another device?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Tudor
Very Insightful Person
Very Insightful Person
In response to Graham_A

on ‎09-02-2020 12:44

I’ve had this, a power cycle of the hub fixed it for me. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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wiry
On our wavelength
In response to Graham_A

on ‎09-02-2020 13:28

No, definitely not.

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wiry
On our wavelength
In response to Tudor

on ‎09-02-2020 13:28

Didn't work for me 😕

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jpeg1
Alessandro Volta
In response to wiry

on ‎09-02-2020 17:45

Have you got a Huawei phone? 

🙂 

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Apples
On our wavelength

on ‎27-03-2020 19:00

This is a major pain in the butt. Both the connect app and the router via Chrome say the same thing. Even using MS Edge says the same thing.

Someone else is currently logged into the settings page. Only one session at a time is allowed. Please try again later.

There is nobody else logged in. There is a bug here, or a cookie issue here, clearing caches and data doesn't help either.

MikeRobbo
Alessandro Volta
In response to Apples

on ‎27-03-2020 19:10

That is the reason it is best to ditch the app and use the Hub GUI in a browser.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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wiry
On our wavelength
In response to MikeRobbo

on ‎27-03-2020 19:12

The web gui takes way too long to load though 😩

MikeRobbo
Alessandro Volta
In response to wiry

on ‎27-03-2020 19:15

I bet it is a lot quicker than a factory reset !!


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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