Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
FY6 area Broadband Issues
Anyone else in the FY6 area struggling with no internet? Our broadband went down on Saturday afternoon and no sign of it coming back on any time soon.The service status dashboard and automated phoneline both say there are no issues in the area but, o...
Lots of pre and post errors, dropouts etc, T3 timeouts, too many errors to put in the title
Can one of the staff please arrange to get the network checked and an engineer out, I've no idea if this is another cable from box to house error as it's been a few since you last ran new to the box but I get the feeling it's in the box up the road o...
Modem Mode Hub5x
Hi all, is there any ETA when modem mode will be coming to the Hub5x?I need to access my home server from another household, I'm using a VPN, however both households have the same subnet, so I can't access it. I'd be able to solve this by being able ...
Intermittent reliability
Recently had a VM engineer visit my property. Apparently a simple Hub swap was the fix, its been around a month now and the problems have re-occurred/maybe got worse.Here is the router status log. Any help would be appreciated. Hub is in Router mode....
Slow download speeds
Evening all,We have had Gig1 since April with no issues, but recently we are getting slow download speeds. I have had the hub5 set it modem mode since it's been installed with no issues. I have attached some screenshots of the speed and logs etc, any...
TECHNICAL SUPPORT
Had a new Hub 5 set up this week, tried to connect my work lap top on wi fi without success. Although i could connect via ethernet cable.I called 150 after a lot of chat I was asked if I would like to purchase an add on for £8.99 pm to solve this pr...
SYNC Timing Synchronisation Failure
Hi, Ive been having some issues with my broadband and have tried everything to get it working. Ive accessed the logs and it keeps saying I have Timing synchronisation failure. It goes off randomly but consistently and apparently the only way to fix i...
Hub 3 red light
I have the red light on my hub 3.0, I understand that this indicates overheating although the hub does not feel overly hot.I have read and followed the guidance to no avail i.e power cycle, hard reset, etc.I think I will require a new hub or technici...
Hub 3 overheating
Hi, the light on the front of my hub 3 is always red to indicate the unit is overheating. I have moved the location of the hub to a well ventilated space and restart it many times, but it keeps on overheating. This overheating is impacting my wifi co...
One of my WiFi pods makes a loud noise
One of my WiFi pods makes a loud noise the fan inside must be faulty, also getting a bit warm/hot. also poor performance
