New Router installed: WiFi Pod not working

[RoyKato]

Good day all,

I've got a new Virgin Hub 3 installed at home (as previous one was faulty) but the WiFi Pod does not seem to reconnect automatically.
I've seen that some kind souls in the community can sort this one out 😊 Is there any chance I can get some help around this?

Thank you!

-Rob

[Client62]

Call the activation number 0800 953 9500, request the VM Pods are re-paired to the replacement Hub.

For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

[RoyKato]

Thanks Client62 - will proceed to do that (I was hoping to not queue on the phone but.... 😋)!

[Martin_N]

Hi RoyKato,

Thank you for your post. We're sorry for any issue you've had with the WiFi pod. 

I have taken a look on our side and it looks as though this has been resolved. 

Please do let us know if you need any further assistance. 

^Martin