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Don't get in Maidenhead

OllyWz
Joining in

Consistent issues, can't even browse the internet. Don't join virgin and we'll be lookign to cancel and for Virgin to keep their word about providing a service and let us disconnect early for free.

 

Absolutely shocking, constant latency issues, ping, lag, doesn't work, goes down constantly and we've had enough.


Currently got 2 compliants open and have heard absolutely nothing!

 

High Ping 29.03.2024.pngScreenshot 2024-04-13 202106.pngSpeeds 03.03.2024 after restart.pngSpeeds 03.03.2024.pngSpeeds 05.04.2024.png

4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

Can you do this so we can see a full dataset...

_______________________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

 


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

David_Bn
Forum Team
Forum Team

Good Afternoon @OllyWz, thanks for reaching out to us and welcome back to our Community Forums!

Sorry to hear of the issues you've been experiencing with the services.

Looking into the local area, it appears that there has been a recent outage that has since been resolved.

How are the services currently performing for you?

Thanks,

David_Bn

Service has been shocking and now there's another intermittent fault.

Virgin are absolutely shocking and we want out, let us out or we're going to OFCOM.

 

Our upload hasn't been over the minimum 18mbps required in the contract for MONTHS.

 

UselessSpeeds 07.05.2024.png

We do appreciate your frustration OllyWz. I can see there is a registered area fault. Here is the reference: F011285108

The current estimated fix date is: 13 MAY 2024 15:00

^Martin