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Internet failing on work video calls, but fine for TV...

mrBishop
Tuning in

Hi my internet is failing and dropping out on video calls for work, but using TV(netflix etc) is all fine. 

Can't understand it. Signal good and the app says fine. Have run various reset etc still same. Any ideas. 

5 REPLIES 5

Client62
Alessandro Volta

Having Child Safe enabled in the VM Online Account can block / disrupt video calls on a range of platforms.

Martin_N
Forum Team
Forum Team

Hi mrBishop,

Thank you for your post. I'm very sorry to hear about the issue with your broadband service. 

We can certainly take a look into this for you. I will private message you now to confirm your details. 

^Martin

Hi Martin, 

I am having the same issue, could you help.

Thanks

 

 

I had my same issue: the video calls 

engingee
Joining in

I am having the same issue. Using laptop with browsing is ok, but keep failing and dropping out on video calls.

Client62
Alessandro Volta

Taking a punt is this with MS Teams used over Wi-Fi ?