Is my V6 failing?
I am trying to fault-find my TV box rather than talk to Tier 1 support on the phone. I have an Arris V6 TiVo box and there are a few anomalies that are starting to make me think it will need a replacement soon.
So over the last few weeks, our Samsung Smart TV has stopped recognising the Box as a VM Box, but just as a TiVo. It means that we can not use the TV remote to control the V6. Once or twice, removing the HDMI and power cycling the TV resolved it, but that is not appearing to work anymore, even with a swapped out HDMI cable.
The family now tell me that when they have not been able to bring the box out of standby like they usually do. It hangs for a few minutes and after repeated jabs of the home button it goes through a full reboot which takes much longer than it used to. I have done a "proper" power cycle of the box this morning to see if it improves things.
Lastly the power light (before the power cycle - not re-checked it yet) is showing as a purple-ish colour.
I know that means something with the Hub 3 router, does nothing on the VM help pages for the TV box?
Any ideas? If it's just a new box needed then I know I will probably need to get an engineer out.
darren-w-gray wrote:So over the last few weeks, our Samsung Smart TV has stopped recognising the Box as a VM Box, but just as a TiVo. It means that we can not use the TV remote to control the V6
Your actual TV, the Samsung UA7100 will have received an operating system upgrade possibly over the air around 22nd October ( ver 2220.9 - 1347.51 MB) which may be why it is now recognising the V6 as a tivo box and not working with it - see the following page which also includes a link to the update
/samsung.com/uk/support/model/UE43AU7100KXXU
The same thing happens with my LG TV's and current TV360 box following LG updates - the LG smart remotes stop working with my 360 and I have to set them up again. Since my migration from the V6 to TV360 platform my LG sometimes recognises the box as VM North East, sometimes it's Ziggo, and sometimes it Ziggo Mediabox Next.
Before the migration to a 360, my V6 was recognised as VM North East, Virgin DCX960 and Arris DCX960.
There's no guarantee the following will work but might eb worth a try as in the past Samsung smart TV remotes have been able to successfully pair using either Arris DCX960, or just DCX960, and also Pace DCR7111 (the Pace one seems to go through phases where sometimes it isn't recognised and then starts working again)