UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
I posted about a week ago my hub 3 light was red and sure enough an engineers appointment was made for last Saturday, so far so good.........So an update on my router problemI was busy on Saturday so my son cancelled his plans to wait for the vm engi...
Hi My WiFi has stopped downloading all my email content, it won’t allow me to use certain websites and now won’t log me into my banking apps!!! If I use 4G or 5G it’s fine. Can anyone help me ? This has been going on for 2 weeks now. Everything was ...
I have run the virgin connect app and it shows a couple of poor wifi spots in my house but never took to me to the page to order PODS? I am a volt ultimate customer and cant find anyway of getting to talk to a human. used the chat bot which said it w...
So my neighbour (which is 1 feet away from me same floor) has access to Virgin media . I called regarding the reasons why and I am yet to know , why my flat can’t use the service ? Same area same floor same building.
I have tried for about a week now to get sense out of virgin via web chat and telephone support. All I need is. a Wi-Fi Max pod for my home office as the signal is weak in that room, yet no-one seems able to help and the virgin connect app link to or...
Hi VM Team,May I have a WiFi Pod please?I have recently upgraded to 1Gig Volt.I've used the Connect phone app and Wifi is poor: 9Mbps in some areas but the Connect appt didn't seem to give an option for ordering the Pod.Online Chat has me waiting for...
I have hub 3 and the light on the box is solid red and is not in modem mode?
I have exactly the same problem !Red light for around 10 days, the hub is in the same location it has been for years with no issues.I have reset the hub > 10 times, pinhole reset twice and all to no avail.It appears as though the hub needs replacing ...
Hi people,I've decided to re-post this as the forum incorrectly marked my last post as 'answered'.I recently installed a new VM Hub 5, but just as the previous hub (VM Hub 3) the connection is still being dropped. It last happened in the early hours ...
I need to order an extra Wi-Fi pod but am unable to order one on the virgin connect app and I rang customer services but they couldn’t order one either. Please send me a pod!!
