Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Not notified of routine work

Why or why weren’t we notified of the routine work this morning.I find out at 4am when trying to connect it’s out.however it’s out between 1 and 7am apparentygot a very important online medical appointment via zoom this morning so extremely upset tha...

madwayne by Dialled in
  • 2 replies
  • 0 kudos

Missing onu power supply

Same as other posts. I told the sales team I was missing the ONU power supply but they were 100% only concerned in up selling virgin products. Hub 5 arrived but no ONU power supply

Beau1 by Joining in
  • 2 replies
  • 0 kudos

Red Light on Hub 3

We have a constant red light on our router. Have tried resetting it, have checked all the cables but still solid red. How do we get this sorted?

Met92 by Joining in
  • 6 replies
  • 1 kudos

Why is getting a WIFI Pod made so hard

Not really happy so far with Virgin Media. We went for the full speed fibre line and have experienced nothing but issues. Firstly, the WIFI off the Hub 5 is poor. It doesn't reach the whole of the house and it's not a big house. Yes previously, I use...

Dysan314 by Joining in
  • 6 replies
  • 1 kudos

Intermittent total internet loss - long term issue

Hello, I've been experiencing intermittent total internet loss for a while. It's normally a small duration of a few seconds, which causes problems, but it's been getting worse. I thought it was my network for a long time but I've directly connected a...

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Ruthy60 by Joining in
  • 9 replies
  • 0 kudos

Afternoon packet loss issues

I am experiencing consistent packet loss issues on an afternoon and evening. I accept it's pretty standard (due to more people and neighbours being online) but it's getting to a stage where I'm having to cram work and calls into the morning as the af...

wassapp by Joining in
  • 8 replies
  • 0 kudos

virgin media wifi pods

Had this issue for sometime now and after thinking it had been solved through chatting to virgin media online and being told it was sorted on 5 separate occasions give up until now. tried to call to then have the automated series tell me i could stil...

mark666 by Tuning in
  • 1 replies
  • 0 kudos

Connect app unable to find Hub5

Hello can someone please help with some advice please. I just upgraded my package today and got the hub5 broadband with the TV package and phone. The Internet and the TV package is working fine, but my issue is that on the connect app I cannot get it...

Hub 4 flashing yellow

Hello all. My Hub 4 has been regularly quickly flashing yellow, followed by a slow white light, for weeks. It does this multiple times a day, often for hours at a time, briefly reconnecting (constant white light) for a few minutes, only to drop out a...

CarlyB by Joining in
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  • 0 kudos


A 2 bed ground floor  flat with router in front room and the signal can’t make it down the hall to the bedroom . Why? It also switches back to. by Hub which we’ ve not used for years.why? 

ph07961 by Joining in
  • 3 replies
  • 0 kudos