Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Re: Red light on Virgin Media Hub
Hi, I've had a solid red light on my hub for a while now, it feels warm to the touch.I've done the pin hole reset and switched off and back on a couple of times. I've had the hub for about 8 years and it's in a well ventilated area away from direct s...
Blank Settings page after entering Password
Hello, I am also having a blank screen issue when I try to change a forgotten pin. I click on the link on my hub and screen turns black and remains black. Please can you contact me to resolve asap. Thanks
VM connect cant find hub 4
My VM connect app can't find my hub 4. I've tried all the tips in the community e.g. resetting the hub, deleting and re-loading the app etc but nothing is working. I want it to help manage screen time for my son so I can disconnect wifi to certain de...
How to get Wi-Fi Pods reset?
Hi,I just upgraded Hub to V5 and thought I would give the Wi-Fi Pods another try .. as I had read that they perform much better compared to the V4 which never was reliable for me...I plugged in one of the Pods and used the Connect utility but this do...
Engineer booked but not showing on my account
Hi struggling to get through on phone, can anyone help received new equipment issue with setting up so rang to arrange engineer call but due to bad line could not hear time. Haven't received confirmation of appointment so tried to check on my virgin...
Private information
Recently I have had a privacy leak due to someone assessing my router. Personal details including finances and recent purchases have become gossip between certain people including work colleagues, but I have not told any one of them as I keep these c...
Regular internet drop-outs
For the last few months we have been suffering from very poor internet service with regular 'drop-outs'. Sometimes these are just for a few seconds, but sometimes they last much longer. The issue does not seem to be with the wi-fi connection, but r...
Did you know that the hub 4 and Hub 5 are pretty much the same?
Did you know that the Hub 4 and Hub 5 are pretty much the same?No, neither did I but that's what I was told by a VM customer representative the other day when I asked if I could get a hub 5 as our WiFi signal is not great.So there you have it, they'r...
Hub 3 Wifi fine no ethernet
Hiyesterday 21/08/24 all ethernet connections stopped working but wifi is fine. This happened a month or two back and an engineer called and replaced my hub3. He explained that this issue was probably caused by VM pushing an update.Today I have pin...
Resolved! Service Status - inconsistent information
I got a vm visit last week and given a new hub3, and everything was ok for a couple days..I noticed on weds a slowing down of my service, so did the standard stuff. eg looked on the service status pages.an issue found - ok i thought.. usually these a...
