Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
WiFi connected but no internet (on random devices)
Hi, I have a Hub3. Had this issue for a while but it's becoming more frequent and therefore more frustrating.It can affect any device, but usually our phones or laptops. It was for this reason, I had ethernet connection installed upstairs via a split...
Hub4 problems
My Hub4 is giving many problems since a power cut on Friday 1. Will not connect to WiFi Pods.2. Unable to connect to the settings menus in the Hub4.3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.I ...
Connect app can't do modem test
Connect app can't do modem test?
Connection issues in my area
Why are issues not resolved quickly, checked again as my services are limited, website says should be fixed by Monday, that's 7 days too long in the G69 area??As, when checking on the website I put my mobile number down and I received two calls today...
Approximate 10%Packet Loss showing on BQM
HelloThe last couple of weeks I have started to see packet loss develop on my BQM graph is this something to be concerned about? Does the graph indicate anything. Many thanks.
If we dont get a service we pay for do we get refunded?
If work is being done in my area for today and tomorrow (almost 2 days) causing broadband to go down, which means no Internet or TV, we usually watch. Do we get refunded? As we are paying for a promised service that isn't working for the next 2 days,...
Resolved! Price increase after moving house
Hi, my initial contract with Virgin Media began in August 2022 for a period of 18 months at total monthly cost of £21 for M100 Fibre broadband, to go up to £44 at month 19. I moved house in July 2023 and a new contract began on this date for £28 with...
Hub 3 Constant red light overheating
Hi, I’ve followed all the reset instructions and no change. Please can someone from virgin contact me to send a new hub. Thanks Paul
Hub 5 not recognised and Pods not connecting
Hi folks…not only is my Hub saying not connected (but we still have WiFi albeit less than usual) I have 2 pods which the App is saying are not connected. Any help would be great
SYNC Timing Synchronization failure
My internet stopped working a few days ago (tuesday iirc) I was on about 300Mbps with the volt thingy via a hub3->pfsense.I reset it into router mode, removed all my other network gear, no luck. I called support they told there was a fault with my hu...
