Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Smart support remote fix
Hi all, I'm a Gig1 customer and I received an SMS and email from Virgin Media this morning with the below message. Just wondering if anyone can tell me anything further about what the issue was and what fix was applied. I've not noticed any issues w...
Green light flashing modem
No connection. Tried restarting. Checked all cables. Checked for outage in area and virgin site says I’m ok. Any ideas?
Computer not connecting to wifi
Upon turning my computer on today for some reason the pc wouldn't connect to ethernet, it would say unidentified network, when trying to use WiFi which is already unusable, it wouldn't connect that way either, it would just show my Internet with 0 ba...
Remote Reboot
I have the exact same issue. I have to reboot the router by switching it off and on. This is a business router too. There's no pattern to it and the logs don't seem to be clear or persist after a reboot (I'm not sure if there's any way of persisting ...
Internet - Hub 5 dropping
I have a hub 5 and since this morning, internet has been dropping out saying, connected without internet. Rebooted hub and was fine for about 5min and did the same. My phone is a Samsung A35. All other devices are fine, ring camera and hive heating a...
Ordering WiFi pods
Hi there, I am unable to order WiFi pods through any means and it’s getting pretty infuriating! I have moved house and the ability for the superhub seems limited to project the WiFi signal through the house. I completed speed testing of the connectio...
Upstream dbv
What value is acceptable where it shouldnt cause issues with gaming? Mine is saying 39 dbV on upstream
Wifi Pod nightmare
Hello everyone, does anyone know how to connect a wifi pod to a 360 router, volt gig1? I have tried everything, and I'm afraid I need to ask for some help on this one I'm stumped. Virgin Connect app shows nothing is connected, which is clearly not ...
Omibox is damaged
Hi I’ve noticed my omibox is broken the wifi still works but the wires etc are exposed. I’ve tried phoning but there seemed to be no option for the box
Broadband down in dy8 postcode
No broadband in dy8 area affecting me an neighbours so not isolated nothing on status checkers or 0800
