Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! WIFI POD HOT & BLACKENED WALL
smelt something last few days & just noticed this where our downstairs WIFI POD was. Of course unplugged now but anyone else seen this ?Customer service do you propose someone collects & checks this unit please ? 
Constant internet connection issues
Hi, I've just signed up for my 2nd year and over the past couple of weeks I seem to be having constant broadband connection issues with my router! It's led light has changed to a red/orange colour and the router is really hot all the time. Tried turn...
Ethernet Dropping out.
For the last couple of months my ethernet keeps dropping out for about 30 secs. Disables all wired devices for this time. Have tried hard reset on the router with no success. WiFi seems to be fine. Today's router logs below. Sat Sep14 6 CM-STATUS me...
Packet loss every day between 4pm and 12am exactly
Every day for the last week I've been experiencing packet loss that starts at almost exactly 4pm and finishes at exactly midnight. Have tried pin hole reset of router as advised. Have had a monitor set up but it's saying that my network is fine when ...
Unstable Connection
I have exactly the same issue as described above. VM have sent out engineers. The problem disappeared and now come back again. I just cannot face going through the challenge of reaching customer service and going through the same basic tests ie switc...
Internet and TV issues
Hi VM Community - good to be on board!How to speak to an Account Manager human being at VM?July 6th - Rung VM to complain TV not watchable as screen pixelating - was told unable to fix online and advance team will come back to me 24 hours later - sti...
Need a Voip Landline.
To all virgin media users I'm a new client at virgin and have recently purchased the full fibre Gig1 package with VM I was told I am not able to use my digital bt phoneline which runs on voip. My home is currently on the openreach network and I have ...
Broadband Unavailable to me but both of my immediate neighbours have it??
Hi,I am trying to get Broadband from Virgin, most of the houses on my road have broadband with Virgin, both of my immediate neighbours have it but I am apparently not able at the moment. Can you please shed some light on this for me, one of your cont...
High ping, Random disconnections - Phone support states it's "Fine"
Hello,For a few months now I've noticed my internet becoming more and more erratic, I know around midnight theres a chance an update is pushed to the hub which knocks it off for a few moments which never used to be a problem but lately the hub will t...
Resolved! Internet disconnects once a month
Once a month I wake to find my internet has stopped but the light is a solid white on the Hub 5x and I have the 1.2 gig fibre. I do the switch off and unplug, nothing. I do the factory reset button underneath.....nothing, just a flashing blue light. ...
