Forum Discussion

NotGotWiFi's avatar
NotGotWiFi
Settling in
2 months ago

Some devices can't connect to WiFi

Lots of trouble with the WiFi the last few days.

Some devices can't see the VM option on their WiFi list anymore.

Some can see it, but can't connect.

Some can connect but can't get an internet connection. 

I'm connected via WiFi, but the Security type in Windows is listed as "Open":

Is that normal?

Any ideas?

The devices are a range of Windows laptops and Android phones.

Connecting via Ethernet seems to work OK, but via WiFi, it's dropping out and disconnecting multiple devices. 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/a9588819e88db025818bdbf74540074ea29ec303]My Broadband Ping[/url]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/a9588819e88db025818bdbf74540074ea29ec303][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/a9588819e88db025818bdbf74540074ea29ec303.png[/img][/url]

We've had the VM modem/router WiFi box for a few years now. Is it worth trying to get a replacement?

Thanks

11 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Have you ever used the Connect app to pause devices?  If so, pinhole reset the Hub and this should remove any blocks the app has put on devices. 

    For the record which Hub are you using?

    • NotGotWiFi's avatar
      NotGotWiFi
      Settling in
      2 months ago

      No, have not used the Connect app to do that. 

      It's Hub 3.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Security type Open is not normal it means a Password is not being used and Encryption is not being used, many modern devices will decline to connect to a Open Wi-Fi service.

    Worse the Open Wi-Fi service is available to everyone to connect to.

    Via a network cable, connect to the VM Hub admin menu at Hub admin menus  and set the Wi-Fi Security from Open to WPA2-PSK and apply a password.  

    If you find the VM Hub has Security enabled and has a Password set, then some other device is offering the Open SSID e.g. a Wi-Fi Repeater of some type, that needs to be re-configured.


    • NotGotWiFi's avatar
      NotGotWiFi
      Settling in
      2 months ago

      Thanks, I've set the Security to WPA2-PSK.

      Any idea how it got turned off?

      Before I just turned the security on, the usual SSID is listed with a "2" at the end for some reason EG "VM203029 2".

      Previously, it was simply "VM203029".

      Do you think that was related?

      We are using a TP Link booster type thing (unsuccessfully) and ethernet powerlines (with success). 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Someone used the menu of the Hub 3 & turned off the security and modified the SSID.

    Whoever gripes about their device having stopped working
    could be the #1 suspect ! 

    The "TP Link booster type thing" :  Find the model number of this the installation manuals are available online at : https://www.tp-link.com/uk/support/download/ 

  • NotGotWiFi's avatar
    NotGotWiFi
    Settling in
    2 months ago

    Thanks, everyone in the house is moaning about the WiFi as they can't keep a solid connection!

    I've set it to protected but we're still having issues.

    On my phone it says:

    Current network: Ready to connect when network quality improves. 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Might be time to try a reset of the Hub 3.

    1) Press RESET for 60 seconds 
    2) Keep the Hub powered on to revert to the factory settings & original passwords.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 months ago

      It could also be interference from the other TP Link WiFi?  Best to set the two WiFi as one and manually manage the Bands and Channels in use.

      • NotGotWiFi's avatar
        NotGotWiFi
        Settling in
        2 months ago

        Thanks, I've turned off the TP Link as it's not really working at all at the moment. Will see if it helps.