Forum Discussion

welshlad46's avatar
welshlad46
Tuning in
28 days ago

Hub 4 been flashing red all day.. have reset it and everything with no luck

As per headline.. all day flashing read and ive left it all disconnected for 10 minutes and pressed the reset button in the back in hope that would fix it..

any help would be most appreciated as i really need it back up and running :-(

I cannot remember the last time i had any problems with it.. been brilliant to be fair but it is having none of it whatever i try :-(

Tried the service status and it says no problems

8 Replies

    • welshlad46's avatar
      welshlad46
      Tuning in

      Yeah as mentioned I have tried all this.. tried it all and still flashing red

      • welshlad46's avatar
        welshlad46
        Tuning in

        Had a new hub 4 sent me .. connected it all up last night and doing exactly the same…

  • just a update...engineer turned up and had to adjust settings in the box down end of the road and there was some other bits he had to do....got it up and running and perfect...only for 4 days later I woke up for work and the box had no light on it at all..so turned it off and back on and the white light came on solid and before getting past the setup restart process would go to no light and nothing working...

    Phoned virgin as I needed this sorted asap due to work needing to be done at home again and they have sent another box and hopefully it is all good now it is working at the moment I just hope it doesn't go after another few days ...

    Looking back I wish I had kept the first hub as I have had that for ages now with no issues and now I am on a 3rd hub 4 in a few weeks

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Thank you for keeping us updated welshlad46. We can certainly appreciate your frustration with this issue. We're glad to hear the team have another box on the way for you. Please do keep us posted. 

      ^Martin