Hub 3 Constant red light overheating

[Paulste]

Hi, I’ve followed all the reset instructions and no change. Please can someone from virgin contact me to send a new hub. Thanks Paul

[Adduxi]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

[Paul_DN]

Hi Paulste,

Thank you for reaching out to us in our community and welcome, sorry to see your Router has a permanent red light which is still there after a reset, I have sent you an invite into a private chat, please click on the white envelope to accept.

Regards

Paul.

[Beth_G]

Hi @Paulste 

Thanks for getting back to Paul with your details.

I've gone ahead and booked in an engineer appointment for you. There’ll be no charge for this visit unless:

*The technician finds that the issue isn’t due to our network or equipment, for example if it relates to equipment or other systems not provided by us, or it’s been damaged.

*You miss the appointment for any reason, or someone over 18 isn’t in at the time of the appointment.

Otherwise, the appointment would be free of charge.

The technician will confirm if a charge is applicable and a £25 Appointment Charge or a £25 Missed Appointment Charge may be applied to your account.

If you need to change or cancel your appointment you can reply to the SMS you’ll receive, or you can manage this through the My Virgin Media App up to 4pm the day before the appointment.
Let us know how the visit goes and if you need anything else 😊

[ibiker]

I also have this problem. Not sure how long it has been going on for but I have tried to reset, have turned of for an hour etc etc. It's a pretty old hub and I'll be moving house next week. Any chance VM could arrange for a new Hub to come with my moving pack?

[Ayisha_B]

Hi @ibiker 👋

Welcome back to our Community Forums and thanks for your post. 

I'd love to help further so will pop you a PM 📩 and we can take it from there.

Thanks